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    Invelos Forums->DVD Profiler iOS: iOS Technical Support Page: 1  Previous   Next
No Audio on my Trailers?
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DVD Profiler Unlimited RegistrantOzzie
Registered: August 31, 2007
Posts: 95
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iPad running the DVDProfiler app is not able to produce audio when a trailer is selected.  All my other apps play audio but DVD Profiler no longer does.
Ozzie's Home Theater
DVD Profiler Desktop and Mobile RegistrantStar ContributorTheMadMartian
Alien with an attitude
Registered: March 13, 2007
Reputation: Highest Rating
United States Posts: 13,179
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Not having any issues here.  selected 3 random titles and all 3 trailers played fine with audio.
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DVD Profiler Desktop and Mobile RegistrantStar Contributormreeder50
I was out of bullets
Registered: March 29, 2007
Reputation: Great Rating
United States Posts: 2,114
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Quoting Ozzie:
Quote:
iPad running the DVDProfiler app is not able to produce audio when a trailer is selected.  All my other apps play audio but DVD Profiler no longer does.

DVDP does not play trailers, it launches a program of your choice which plays the trailers and that includes your browser which in turn launches a player of some kind. Bottom line, your player is having a problem.
Marty - Registered July 10, 2004, User since 2002.
DVD Profiler Unlimited RegistrantOzzie
Registered: August 31, 2007
Posts: 95
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Thanks for the reply, it seems to launch a youtube window within profiler, and the video plays but no audio. I do have a you tube app and it plays audio, as well as my browser plays audio.  In fact I can get audio from everything except whatever DVDProfiler launches happens to be muted.

Is there a way to tell what DVDP should open for the trailers?

Not sure what else to look for, I have rebooted the iPad and reinstalled my youtube app.
Ozzie's Home Theater
DVD Profiler Desktop and Mobile RegistrantStar Contributormreeder50
I was out of bullets
Registered: March 29, 2007
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I know it sounds silly, but when you are viewing the trailer have you pressed the volume up button. Sometimes with smart devices, they remember your volume settings for individual apps.
Marty - Registered July 10, 2004, User since 2002.
DVD Profiler Unlimited RegistrantOzzie
Registered: August 31, 2007
Posts: 95
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The hard volume button is at max, I can also move it up or down but still no audio at all from afte selecting "Trailer". I get the pop up window from YouTube within DVD Profiler and the video plays but no audio at all  even if I use airplay to send it to the AppleTV I get video but no audio.  If plug in headphone to the ipad I do get sound on the headphones.

All other apps have normal audio including the you tube app both with or without headphones.  All audio works totally normal on everything except the pop up you tube window I get via DVD Profiler.
Ozzie's Home Theater
 Last edited: by Ozzie
Newton's Collection
Registered: March 23, 2014
United States Posts: 3
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I just got this program and love the look but, have NO sound on my trailers too did you ever get a solution?
DVD Profiler Unlimited RegistrantLeanne
Registered: May 26, 2007
Posts: 10
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I just got the app and have the exact same problem. Was any solution ever found?
DVD Profiler Desktop and Mobile RegistrantStar Contributormreeder50
I was out of bullets
Registered: March 29, 2007
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If you are playing on Youtube, don't for get to check the volume control on the Youtube site at the bottom left of the player.
Marty - Registered July 10, 2004, User since 2002.
DVD Profiler Unlimited RegistrantMark Harrison
I like IMDB
Registered: March 13, 2007
Reputation: Great Rating
United States Posts: 3,321
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Quoting mreeder50:
Quote:
If you are playing on Youtube, don't for get to check the volume control on the Youtube site at the bottom left of the player.


And while it might seem obvious, also make sure the device isn't muted.  Seems like YouTube is one of those that doesn't handle the mute switch properly.
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DVD Profiler Unlimited RegistrantLeanne
Registered: May 26, 2007
Posts: 10
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My issue is the same as Ozzie and Newton above. Ie, sound is turned up to max in YouTube and on device but no sound comes out.
DVD Profiler Unlimited RegistrantMark Harrison
I like IMDB
Registered: March 13, 2007
Reputation: Great Rating
United States Posts: 3,321
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Quoting Leanne:
Quote:
My issue is the same as Ozzie and Newton above. Ie, sound is turned up to max in YouTube and on device but no sound comes out.


Did you make sure the device isn't muted?  That's the physical switch just above the volume buttons.
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DVD Profiler Unlimited RegistrantLeanne
Registered: May 26, 2007
Posts: 10
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Thank you
DVD Profiler Unlimited RegistrantMark Harrison
I like IMDB
Registered: March 13, 2007
Reputation: Great Rating
United States Posts: 3,321
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It was the mute switch then?  That would be helpful for anyone else who stumbles across this thread.
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DVD Profiler Unlimited RegistrantLeanne
Registered: May 26, 2007
Posts: 10
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Yes - I had not realised that switch was there. I thought the only way to mute was the buttons on the side.
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