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    Invelos Forums->DVD Profiler: Desktop Technical Support Page: 1 2  Previous   Next
Collection upload/download slow, many timeouts
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DVD Profiler Unlimited Registranttrystero
W.A.S.T.E.
Registered: March 16, 2007
Posts: 19
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Has the invelos.com site been slow for the past few weeks for anyone else? I'm seeing lots of connection timeouts when uploading or downloading my collection; this hasn't previously been an issue for me.

Sometimes the upload/download succeeds after taking a much longer time than usual; sometimes it fails outright after fifteen or more minutes and I have to start again.

I don't think anything has changed in my connection or firewall settings (Windows 7 64-bit); I see the same behavior on my work laptop and my home PC and on Android, so I don't think it's specific to any one device or instance of DVD Profiler.
"...self-discipline isn't everything. Look at Pol Pot."
      —Helen Fielding, Bridget Jones: The Edge of Reason
DVD Profiler Unlimited RegistrantStar ContributorThe Movieman
DVDP User Since 2007
Registered: March 18, 2007
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United States Posts: 2,235
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I haven't had any timeouts but I have noticed when uploading my collection it does take a bit longer, but I just figured because I had a larger collection.
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DVD Profiler Unlimited Registrantraimar
Registered: March 26, 2007
Posts: 22
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@trystero: I had the same timeouts as you. For the last two months, it takes longer to upload sometimes, but not in the last week.
But I thought that would be a problem with my collection, as I have other problems...
 Last edited: by raimar
DVD Profiler Desktop and Mobile Registrantmediadogg
Aim high. Ride the wind.
Registered: March 18, 2007
Reputation: Highest Rating
United States Posts: 4,844
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I wouldn't rule out cyber attack issues. Most US hosting sites are under intense attack daily. If they are not successfully hacked, they are probably at least slowed down somewhat. Of course, this is pure speculation on my part.
Thanks for your support.
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DVD Profiler Unlimited RegistrantStar Contributorbbbbb
on steroids
Registered: March 14, 2007
Posts: 5,734
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Quoting The Movieman:
Quote:
I haven't had any timeouts but I have noticed when uploading my collection it does take a bit longer

Since Server Maintenance the "Uploading and processing list... " slowed down significantly.
Don't confuse while the film is playing with when the film is played. [Ken Cole, DVD Profiler Architect]
DVD Profiler Unlimited RegistrantGSyren
Profiling since 2001
Registered: March 14, 2007
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Sweden Posts: 2,717
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Quoting bbbbb:
Quote:
Since Server Maintenance the "Uploading and processing list... " slowed down significantly.

I have noticed that, too.
My software
Gunnar
DVD Profiler Unlimited Registranttrystero
W.A.S.T.E.
Registered: March 16, 2007
Posts: 19
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Quoting bbbbb:
Quote:
Since Server Maintenance the "Uploading and processing list... " slowed down significantly.

I can't swear that that's when it started for me, but it sounds about right.
"...self-discipline isn't everything. Look at Pol Pot."
      —Helen Fielding, Bridget Jones: The Edge of Reason
DVD Profiler Unlimited Registranttrystero
W.A.S.T.E.
Registered: March 16, 2007
Posts: 19
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I tried going to Profiler > Tools > Online and ticking the "Alternative Internet Connection" checkbox, as suggested by Kathy in this post, and it's made an enormous difference to my upload and download times. Worth trying if you're also seeing a significant slowdown.
"...self-discipline isn't everything. Look at Pol Pot."
      —Helen Fielding, Bridget Jones: The Edge of Reason
DVD Profiler Unlimited RegistrantGSyren
Profiling since 2001
Registered: March 14, 2007
Reputation: Highest Rating
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Quoting trystero:
Quote:
I tried going to Profiler > Tools > Online and ticking the "Alternative Internet Connection" checkbox, as suggested by Kathy in this post, and it's made an enormous difference to my upload and download times. Worth trying if you're also seeing a significant slowdown.

I tried this, but it seems to do nothing for me. "Uploading and processing list... " still seems to take forever. It's like it's uploading my emtire collection every time. 
My software
Gunnar
DVD Profiler Unlimited RegistrantStar ContributorKatatonia
Heart of the Wolf
Registered: March 13, 2007
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Quoting GSyren:
Quote:
I tried this, but it seems to do nothing for me. "Uploading and processing list... " still seems to take forever. It's like it's uploading my emtire collection every time. 


Same here, it doesn't seem to make much of a difference. It still takes forever to upload even small changes.
Corey
DVD Profiler Unlimited RegistrantStar Contributorbbbbb
on steroids
Registered: March 14, 2007
Posts: 5,734
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Quoting GSyren:
Quote:
"Uploading and processing list... " still seems to take forever. It's like it's uploading my emtire collection every time.

I imagine that Invelos performs immersive database repair, anti malicious, data security, safety and backup procedures during the long uploading and processing time. To protect our precious online collection.
Don't confuse while the film is playing with when the film is played. [Ken Cole, DVD Profiler Architect]
DVD Profiler Unlimited RegistrantStar ContributorMerrik
NON-STEPFORD PROFILER
Registered: September 30, 2008
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My upload has been running for approximately and hour and twenty minutes at this point...    Couldn't even get it to upload last night...
The night is calling. And it whispers to me soflty come and play.
Invelos Software, Inc. RepresentativeKen Cole
Invelos Software
Registered: March 10, 2007
United States Posts: 4,281
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We're working on performance of this area right now.  The processes will take several days to complete.  Hang tight.  Or is it 'hang loose'?
Invelos Software, Inc. Representative
DVD Profiler Unlimited RegistrantStar ContributorMerrik
NON-STEPFORD PROFILER
Registered: September 30, 2008
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Thanks for the update
The night is calling. And it whispers to me soflty come and play.
DVD Profiler Unlimited RegistrantStar Contributorbbbbb
on steroids
Registered: March 14, 2007
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Quoting Merrik:
Quote:
My upload has been running for approximately and hour and twenty minutes at this point...

JFTR: I was talking about "some seconds" then compared to "about 15 seconds" now.

Not hours.
Don't confuse while the film is playing with when the film is played. [Ken Cole, DVD Profiler Architect]
DVD Profiler Unlimited RegistrantStar ContributorKatatonia
Heart of the Wolf
Registered: March 13, 2007
Reputation: Highest Rating
United States Posts: 17,580
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Quoting Ken Cole:
Quote:
We're working on performance of this area right now.  The processes will take several days to complete.  Hang tight.  Or is it 'hang loose'?


It seems that certain "custom" details are not showing up in the online collection now for some reason. I've noticed this occurring for the past week... is this just part of the process?

For instance I just entered some new titles not yet in the database, uploaded my collection and those basically just show as completely "blank" in my online collection now.

The only thing that shows up as visible were "Genres" for whatever reason. I tried a full database repair and re-uploaded, but the same thing happens.

This is what I mean:



I have everything entered in the profile, yet it still shows up as blank online...except for the "Genres".
Corey
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