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    Invelos Forums->DVD Profiler iOS: iOS Technical Support Page: 1  Previous   Next
Problem syncing/updating my collection on iPad
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DVD Profiler Unlimited RegistrantDAKE3
Registered: May 25, 2007
Posts: 1
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It's been awhile since I added any new dvds to my collection.Trying to update collection from my iPad. Getting this message.

Server 192.168.1.76
Port 32847

Unable to connect
Please ensure that DVD profiler is running and that sharing is active.
DVD Profiler Unlimited Registrantkazz
Registered: September 23, 2007
Posts: 8
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I'm having the same issue, it's been a while since I updated too, I've added a new router but I don't think that's the issue.
DVD Profiler Unlimited RegistrantStar Contributoreggerty
Registered: March 14, 2007
Posts: 97
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Since updating to the new version of DVDProfiler, both on Desktop and ipad, I am now getting "unable to connect. Please ensure the DVD Profiler is running and that sharing is active" errors.

Well, DVD Profiler is running and sharing is active.

Never had issues with the previous version so something has changed and I'm now unable to synch.

Anyone have any ideas. I have turned off sharing and restarted it but am still unable to connect.
DVD Profiler Unlimited RegistrantStar ContributorDoombear
Yosemite Sam Fan
Registered: March 13, 2007
Canada Posts: 779
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Did you update both iOS and Desktop app to version 4?
You may need to uninstall and re-install the iOS app and do a full database sync from desktop version 4.
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DVD Profiler Unlimited RegistrantMorn
Registered: May 14, 2007
Posts: 5
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Deleting & reinstalling iOS APP did not work.
4.01 on iOS11 (iPad Pro 12.9, 1. Gen; PC Win10 with v4.0.0)
DVD Profiler Unlimited RegistrantStar ContributorDoombear
Yosemite Sam Fan
Registered: March 13, 2007
Canada Posts: 779
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Is your Windows version updated to 4.00?
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DVD Profiler Unlimited RegistrantMorn
Registered: May 14, 2007
Posts: 5
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Quoting Doombear:
Quote:
Is your Windows version updated to 4.00?

Yes, of course as written --> "Win10 with v4.0.0"
DVD Profiler Unlimited RegistrantStar ContributorDoombear
Yosemite Sam Fan
Registered: March 13, 2007
Canada Posts: 779
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Is the shared IP and port info showing on the bottom of your DVD Profiler desktop app? Does it match what is on your mobile device settings?
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DVD Profiler Unlimited RegistrantMorn
Registered: May 14, 2007
Posts: 5
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Yes and yes.
DVD Profiler Unlimited Registrantritchf
Loop (noun): see Loop
Registered: March 18, 2007
United Kingdom Posts: 148
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Have you allowed the Windows DVD Profiler through the Windows Firewall? Upgrading the version changes the signature and Windows will then block it.

To check, try turning the firewall off temporarily and try to connect, if it connects it is the problem above (if you have an AV product installed it might have its own firewall)

Ritch
Learning is not mandatory, but then neither is survival.
 Last edited: by ritchf
DVD Profiler Unlimited RegistrantMorn
Registered: May 14, 2007
Posts: 5
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I turned the AV software completely  off (i'm uisng Kaspersky v17 & it is up to date), but with no effect :-(
I believe that it has something to do with the iOS 11 update as I am having a similar sync problem wiht 1Password.
A read somethre there is an issue that apps cannot read MAC address anymore with iOS 11.

BTW: The latest update to iOS 11.0.1 didn't help either...
Both my iPad Pro (12.9) and iPhone 6 have the same problem.
DVD Profiler Unlimited RegistrantStar ContributorGSyren
Profiling since 2001
Registered: March 14, 2007
Reputation: Highest Rating
Sweden Posts: 2,754
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Farfetched as it may seem, doing a database repair on the PC can sometimes fix a synch connection problem. Always worth trying.
My software
Gunnar
DVD Profiler Unlimited Registrantmquailey
Registered: May 30, 2007
Australia Posts: 2
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I am also having the same problem.

I have run a DB repair and the issue still remains.

When I upgraded the iOS soft ware, I could sync except for the cover scans.

Now, after upgrading to the new Windows version, I cannot sync at all.

DVD Profiler Unlimited RegistrantMorn
Registered: May 14, 2007
Posts: 5
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Quoting GSyren:
Quote:
Farfetched as it may seem, doing a database repair on the PC can sometimes fix a synch connection problem. Always worth trying.


That was the right idea.
After repairing the DB I could sync both devices as usual 
Thanks a lot.

For others: Before the Repair I also made a reset of my network  Settings on iPhone/iPas., but that alone did not work.

EDiT 2017/29/9:
Didn't work permanently. I tried to sync today again and ii failed again.
Even another DB repair helped
 Last edited: by Morn
DVD Profiler Unlimited RegistrantLowpro
Registered: March 14, 2007
United States Posts: 117
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Sorry to hear of your issues Morn.  If I can add anything I think might help I'll be sure to chime in.  I just upgraded myself to DVD Profiler 4.0.0 Build 1762 and DVD Profiler for iOS 4.0.1 and so far no issues with syncing.  In my case I use the mobile app to view my collection only.  I don't make any changes from the mobile app.  I only bring down changes from PC to mobile.
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DVD Profiler Unlimited RegistrantStar Contributorateo357
Registered: December 27, 2009
Reputation: Superior Rating
United States Posts: 4,675
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