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    Invelos Forums->DVD Profiler iOS: iOS Technical Support Page: 1 2  Previous   Next
Error uploading collection...
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DVD Profiler Unlimited RegistrantLowpro
Registered: March 14, 2007
Reputation: High Rating
United States Posts: 226
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I've used this product since it first came out.  When the mobile app was offered I continued to give precedent to DVD Profiler for Windows.  Since the beginning I've backed up my local database every month or two without exception and always place a copy of a given backup on a different system or drive.  Over the years I've only needed to restore my database a couple times and I did so from a local backup.  I've never relied on what I had uploaded to Invelos.  I've never relied on what might be residing on my mobile devices.  You know instead of wasting all this time you could have bit the bullet and rebuilt your local database, then created a local backup.  By all means though, throw your little temper tantrum and move on.  Thanks for playing.
My DVD/Blu-ray Collection
DVD Profiler Unlimited RegistrantDVDProducer
Registered: February 7, 2013
Posts: 49
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Temper tantrum?  I did rebuild it and have a local, and the bug is there again.  Read before you get High and mighty.  Maybe you’d offer some actual help instead of trying to belittle someone who really loved and appreciated the project that has abandoned all of us.

I’m happy the windows application works for you.  My needs are for an iOS database.

I did completely rebuild my collection once I found a backup I had.  Everything worked for about three days before it went back to giving me the error.  I’ve always updated and entered my data using the iOS app and now it doesn’t work, and it truky appears that there is no one at the company that cares at all.  So why should I or anyone else use the software when it stops working.  I don’t have a choice anymore.  I’m angry because I’ve loved, recommended, and supported the product for years and now there is a serious bug and it’s stopped me from using it, and the company is completely unresponsive about it.  They abandoned me, I’m just waking up to realize I have no choice but to quit using it.  I wish it were different, but look at this thread of effort to resolve it, and there’s been no success even working from a new and rebuilt database.

There’s a serious bug that stops me from using the product, and no one to fix it.  The product is over.

Again, I wish this wasn’t so.
 Last edited: by DVDProducer
DVD Profiler Unlimited RegistrantDVDProducer
Registered: February 7, 2013
Posts: 49
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Still no fix, no support, no reason to support the company. I'm really furious.

UGH., what a horrible lack of interest or support.
DVD Profiler Unlimited RegistrantDVDProducer
Registered: February 7, 2013
Posts: 49
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Five months later and still abandonware.  Time to update my iOS review on the Apple store.  DVDProfiler for iOS is useless and this long without any support is insulting to all customers.
DVD Profiler Unlimited RegistrantStar ContributorGSyren
Profiling since 2001
Registered: March 14, 2007
Reputation: Highest Rating
Sweden Posts: 3,804
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I understand your frustration. But let me make some observations:

Invelos is essentially a one man company - Ken Cole. Ken has been incommunicado for quite some time. We don't know why. I doubt that the reason is simple uninterest. But it still leaves us without support.

In my opinion, the iOS program works (mostly) fine as an extension to the PC program. There are a few problems with newer iPhone models. It works fine on my iPad.

I find that the most efficient way to use DVD Profiler is to treat the PC program as the master database, and the iOS as a slave. That means that you do all updates, backups, collection uploads etc. on the PC, and only use the iOS program to select movies to watch, set them as watched and set reviews (1 to 5 stars), then sync with the PC.

If you feel that you absolutely must do the upload from your iPhone, then unfortunately you are probably out of luck. You're unlikely to get an answer from Invelos, and if no fellow user has come up with an idea as to how it might be fixed in all this time, well ...

You paid $30 for the PC program and $5 (or was it $10?) for the iOS program. You've used DVD Profiler for 7 years. Surely you've got value for your investment? So my best advice is - either adapt and overcome (as described above), or move on to another product.
My freeware tools for DVD Profiler users.
Gunnar
    Invelos Forums->DVD Profiler iOS: iOS Technical Support Page: 1 2  Previous   Next