First, check your parental control options, under Tools->Options->Parental Control. It may be set to classify NR DVDs as 'adult', which may be hiding the DVD in question.

If the DVD still doesn't show, it may not yet be available in our database. DVD Profiler's database is built from user contributions, so you may choose to add the DVD yourself and user the Online->Contribute option to submit your addition for others to share.

To add a DVD that's not in the database, add it by UPC. The program will prompt you for additional information (such as title, release date, and production year).

First, select Tools->Options->Online, and click Test Internet Connection. DVD Profiler will self-configure and attempt to access the Invelos servers.

If the connection test fails and you are otherwise able to access the Internet, the problem is very likely due to a local firewall. Configure your firewall to allow DVD Profiler to access the Internet, (specifically to www.invelos.com and static.invelos.com).

Once you've reconfigured your firewall, retry the Test Internet Connection feature.

You can download the online profile list directly from your browser and save it to your "My Documents\DVD Profiler" directory. The next time you start DVD Profiler, it will automatically import the downloaded file.

Download the file by right-clicking on the download link below and selecting "Save Target As". Then, browse to your "My Documents" folder, then into "DVD Profiler" from there. Save the downloaded file.

Download link: OnlineList.dod

DVD Profiler's Unlimited registration is a one-time purchase and will be good for every version of DVD Profiler for Windows released. As we continue to add new features to DVD Profiler, some will be available with a free registration, but all will be available to Unlimited registrants without additional cost.

If you have a premium key from version 2, first create an Invelos account, then you can update to a version 3 key for free from the Registration page, selecting Update Key at the left.

Note that we may offer additional premium services that are not directly part of the program, and which have an additional cost.

For users of our iPhone and Android apps, rest assured that a purchase of those programs also include all current and future updates for the purchased app platform.

The yellow X that appears next to skipped images indicates that there are no images available online. This is normal behavior.

If, however, you are receiving an error message processing the file, the problem may be related to a firewall or filtering software. If you have CyberSitter, NetNanny, or similar software, configure it to allow all files from www.invelos.com and static.invelos.com

This is caused by having two website accounts, one with an Unlimited Registration and one without. To make sure you're logging in with your premium account, select the link at the bottom of the Sign In page to sign in with your name and registration key. Use the name and key entered in DVD Profiler.

Once you're logged in to the premium account, visit the My Profiler page to change your account alias if desired. Note that aliases must be unique, so if you want to use the alias from your other (unpaid) account on your premium account, you'll need to first change the free account alias to something else.

Create a new database file from File->Open Database menu. Open the new database. While the empty database is open, load the layout file you want, then re-open your existing database.

Press and hold the CTRL, ALT, and SHIFT keys while you start DVD Profiler. It will load a default layout file.

Press and hold ALT while starting DVD Profiler. DVD Profiler will not load any plugins. Then, visit Tools->View Plugins and make sure the offending plugin is not selected. Select OK from that window to save your changes.