| Author | Message | 
																	| | Registered: March 26, 2007 |  | Posts: 56 | 
 | | Posted: |  |  |  |  |  |  | Quoting Gerri Cole: Quote:If you have added any users on the iPad, it will also do this. Have you been able to synch at all?
 Yes, actually.  I did do this.  Will removing the "new" user help? |  |  |  |  |  | Dyslexics are teople poo. | 
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| | Registered: March 10, 2007 |  |  Posts: 524 | 
 | | Posted: |  |  |  |  |  |  | I think that if you synch without sending changes, it should clear it up. Once you have 1.01, you should be able to add users on the iPhone without issues. Adding a user definitely causes a crash when synching with version 1.00. |  |  |  |  |  | Invelos Software, Inc. Representative | 
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| | Registered: July 3, 2007 |  | Posts: 1 | 
 | | Posted: |  |  |  |  |  |  | Following error message received on iPad initial database update from PC:
 Error synchronizing profile
 for 024543115915: *** _
 [NSConcreteMutableData
 getBytes:range:]: range
 {41884, 4} exceeds data
 length 41886
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| | Registered: March 10, 2007 |  |  Posts: 524 | 
 | | Posted: |  |  |  |  |  |  | The "024543115915" is the DVD that it is having issues with - that should match a UPC in your database. I would try a database repair on the desktop (if you haven't already). If that doesn't clean it up, then put an exclusion on this DVD and try synching again. 
 If you send me a backup file with just that one DVD, that would be great - we could see what is wrong with it.
 
 -Gerri
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| | Registered: April 10, 2007 |  | Posts: 657 | 
 | | Posted: |  |  |  |  |  |  | Same pbm with 1.01 (3.7.1) them 1.00 (3.7.0).
 DVD Profiler IOS crashes during first sync at 20% of "Reading Database" step in "Connect to DVD Profiler".
 
 Size of dvdpro.exe increases from ~396MB to ~515MB and returns to 396MB when DVD Profiler IOS crashes.
 
 I have an Ipod touch 4 (last iOS 4.2.1) and ~11900 entries in the database.
 
 Tested after a repair of the database and a full restart of the Ipod.
 Tested with/without images sync.
 
 Have you tested large databases ?
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| | Registered: March 10, 2007 |  |  Posts: 524 | 
 | | Posted: |  |  |  |  |  |  | zoulu, do you get any error messages? |  |  |  |  |  | Invelos Software, Inc. Representative | 
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| | Registered: May 18, 2007 |  | Reputation:  |  |  Posts: 5,922 | 
 | | Posted: |  |  |  |  |  |  | Zoulu - 
 How much system RAM do you have and is there memory free being reported in the Task Manager (CTRL-ALT-DEL > Task Manager) on the Performance tab under "Physical Memory (K)"?
 
 If you're low on memory, there could be a lot of swapping going on which can hamper things if the connection is timeing out.  Just a theory.
 
 Another option I would try is to back up your database and restore it into a new db and sync with that.  I've seen issues that are not fixed with a DB Repair but are fixed with a restore.
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| | Registered: April 10, 2007 |  | Posts: 657 | 
 | | Posted: |  |  |  |  |  |  | Quoting Gerri Cole: Quote:zoulu, do you get any error messages?
 No messages, just a crash on the ipod. | 
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| | Registered: April 10, 2007 |  | Posts: 657 | 
 | | Posted: |  |  |  |  |  |  | Quoting Dr. Killpatient: Quote:Zoulu -
 
 How much system RAM do you have and is there memory free being reported in the Task Manager (CTRL-ALT-DEL > Task Manager) on the Performance tab under "Physical Memory (K)"?
 
 If you're low on memory, there could be a lot of swapping going on which can hamper things if the connection is timeing out.  Just a theory.
 
 Another option I would try is to back up your database and restore it into a new db and sync with that.  I've seen issues that are not fixed with a DB Repair but are fixed with a restore.
 No memory pbm on the PC side (I was at 44% of 3Go on W7). Numbers are "Physical Memory (K)" on the Perf. tab. I have tested the restore on my laptop (vista), result: same pbm. | 
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| | Registered: December 23, 2010 |  | Posts: 1 | 
 | | Posted: |  |  |  |  |  |  | I just started sing the IOS version. It worked fine doing updates to the PC version until I reached the update after I got to 258 entries. It worked fine at 238 entries, but when I try to update now, it gets to the "sending changes" and immediately says "Unable to send changes".  I have done a repair on my PC side, and powered off and back on my IPhone 4, but nothing helped. | 
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| | Registered: March 16, 2009 |  |  Posts: 121 | 
 | | Posted: |  |  |  |  |  |  | Quoting socceref4: Quote:I just started sing the IOS version. It worked fine doing updates to the PC version until I reached the update after I got to 258 entries. It worked fine at 238 entries, but when I try to update now, it gets to the "sending changes" and immediately says "Unable to send changes".  I have done a repair on my PC side, and powered off and back on my IPhone 4, but nothing helped.
 Are you using the latest update for both iOS and PC? I had the same problem but after updating I managed after several tries to send over changes. I needed to soft reset my iPhone then do a fresh sync after doing full DB repair on the desktop. If you managed to get your changes sent, I advice creating a new DB on the iPhone and resync a fresh copy with your PC. | 
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| | Registered: March 26, 2007 |  | Posts: 56 | 
 | | Posted: |  |  |  |  |  |  | Quoting bpatt: Quote:Quoting Gerri Cole:
 
 Quote:If you have added any users on the iPad, it will also do this. Have you been able to synch at all?
 
 Yes, actually.  I did do this.  Will removing the "new" user help?
 Most recent updates fixed this.  Thanks!     |  |  |  |  |  | Dyslexics are teople poo. |  |  |  |  |  | Last edited:  by bpatt | 
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