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    Invelos Forums->DVD Profiler: Desktop Technical Support Page: 1  Previous   Next
Getting an error when loading online profile list
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DVD Profiler Unlimited Registrantswamptours
Registered: May 28, 2007
Posts: 6
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Every time I try to add a dvd to my collection, I get an error when the online profile list goes to update. I have tried repairing the database and this does no good also. Is there anything I can do for this? Thanks.
DVD Profiler Unlimited RegistrantStar Contributorgreyghost
Registered: March 13, 2007
Reputation: Highest Rating
United States Posts: 1,401
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Have you tried forcing a complete download of the online profile list?

Hold down the Ctrl key while clicking on Refresh Online Profile List.


Alternately - in the support tab on this site select Downloading, then I'm unable to download the online profile list. This explains how to manually download the Online Profile List.
Registered: February 10, 2002
DVD Profiler Unlimited Registrantswamptours
Registered: May 28, 2007
Posts: 6
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Which folder do I save the Online Profile file into? Thanks.
DVD Profiler Unlimited RegistrantStar Contributorgreyghost
Registered: March 13, 2007
Reputation: Highest Rating
United States Posts: 1,401
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As the support note says - in the DVD Profiler sub-folder in your documents folder.

When you then start (or restart) DVD Profiler will process the file and remove it.
Registered: February 10, 2002
 Last edited: by greyghost
DVD Profiler Unlimited Registrantswamptours
Registered: May 28, 2007
Posts: 6
Posted:
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This doesn't work. I still am unable to download the online profile.
DVD Profiler Desktop and Mobile Registrantmediadogg
Aim high. Ride the wind.
Registered: March 18, 2007
Reputation: Highest Rating
United States Posts: 6,396
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Quoting swamptours:
Quote:
This doesn't work. I still am unable to download the online profile.

You have not stated what the error message is, which would be helpful. But my advice would be to close DVD Profiler, make sure that you are not running low on disk space in your Documents folder, empty your recycle bin. Reboot your PC and apply any pending Microsoft updates, then you are likely to be OK.
Thanks for your support.
Free Plugins available here.
Advanced plugins available here.
Hey, new product!!! BDPFrog.
DVD Profiler Desktop and Mobile Registrantmediadogg
Aim high. Ride the wind.
Registered: March 18, 2007
Reputation: Highest Rating
United States Posts: 6,396
Posted:
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Any news?
Thanks for your support.
Free Plugins available here.
Advanced plugins available here.
Hey, new product!!! BDPFrog.
DVD Profiler Unlimited Registrantxxup
Registered: January 17, 2009
Australia Posts: 2
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I have been having problems and the ctrl +  clicking on Refresh Online Profile List. worked for me..

Thank you for the tip.
 Last edited: by xxup
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