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The default parental control password is 'acknowledgement'.
To reset the password to the default password, select Tools->Options->Utilities->Reset Parental Control Password.
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First, attempt to repair the database by doing a Tools->Options Utilitites tab, Repair Profile Database.
If you're unable even to start DVD Profiler, you can run the repair utility from Windows' Start Menu.
First, select Tools->Options->Online, and click Test Internet Connection. DVD Profiler will self-configure and attempt to access the Invelos servers.
If the connection test fails and you are otherwise able to access the Internet, the problem is very likely due to a local firewall. Configure your firewall to allow DVD Profiler to access the Internet, (specifically to www.invelos.com and static.invelos.com).
Once you've reconfigured your firewall, retry the Test Internet Connection feature.
This is caused by having two website accounts, one with an Unlimited Registration and one without. To make sure you're logging in with your premium account, select the link at the bottom of the Sign In page to sign in with your name and registration key. Use the name and key entered in DVD Profiler.
Once you're logged in to the premium account, visit the My Profiler page to change your account alias if desired. Note that aliases must be unique, so if you want to use the alias from your other (unpaid) account on your premium account, you'll need to first change the free account alias to something else.
You can download the online profile list directly from your browser and save it to your "My Documents\DVD Profiler" directory. The next time you start DVD Profiler, it will automatically import the downloaded file.
Download the file by right-clicking on the download link below and selecting "Save Target As". Then, browse to your "My Documents" folder, then into "DVD Profiler" from there. Save the downloaded file.
Download link: OnlineList.dod
The yellow X that appears next to skipped images indicates that there are no images available online. This is normal behavior.
If, however, you are receiving an error message processing the file, the problem may be related to a firewall or filtering software. If you have CyberSitter, NetNanny, or similar software, configure it to allow all files from www.invelos.com and static.invelos.com
Create a new database file from File->Open Database menu. Open the new database. While the empty database is open, load the layout file you want, then re-open your existing database.
Press and hold the CTRL, ALT, and SHIFT keys while you start DVD Profiler. It will load a default layout file.