| Author |
Message |
| Registered: December 11, 2010 | | Posts: 5 |
| | Posted: | | | | Hey everyone, I'm having a problem with the "DVD Online Profiler". I bought the unlimited registration yesterday and downloaded the latest version. If I type in different BR or DVDs - no problem. But when I went to the "DVD Online Profiler" button to upload the collection, there was always an error when I typed in the user name and password. As username I took my ALIAS-Name, As password I took the self-choosen one from the user settings. But always "wrong". PS: And I am absolutely sure not making errors by typing in the correct words  If I use the data for the login to Invelos - always NO PROBLEM. Did I make anything wrong? Did I use the wrong password? Some help needed, please  |
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| Registered: March 14, 2007 | | Posts: 5,734 |
| | Posted: | | | | Quote:
As username I took my ALIAS-Name Since Profiler asks for the 'Username' when going online and not the 'Alias' I use the 'Username'. | | | | Don't confuse while the film is playing with when the film is played. [Ken Cole, DVD Profiler Architect] |
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 | Muckl | | That's my common name. |
| Registered: April 9, 2009 | Reputation:  |  Posts: 858 |
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| Registered: December 11, 2010 | | Posts: 5 |
| | Posted: | | | | Quoting bbbbbb: Quote:
Quote:
As username I took my ALIAS-Name
Since Profiler asks for the 'Username' when going online and not the 'Alias' I use the 'Username'. My user name is identic with my alias name. But do I have to enter the real name? Last name? First Name? But the password has to be the one I choose myself, not the product key? PS: Falls jemand deutsch spricht - ich nehme auch gerne Erklärungen in deutsch entgegen  |
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| Muckl | | That's my common name. |
| Registered: April 9, 2009 | | Reputation: | | Posts: 858 |
| | Posted: | | | | No, don't use your real name, just the username. The password is the same you use for the Forums. Have you tried to change your password? Sometimes special characters make problems, like % (that's at least the case with some web interfaces of routers and the WPA encryption password). P.S.: Ich schreib weiter auf Englisch, denn vllt. hilft der Thread mal jmd. anderem, der des Deutschen nicht maechtig ist.  | | |
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| Registered: December 11, 2010 | | Posts: 5 |
| | Posted: | | | | Quoting Muckl: Quote:
No, don't use your real name, just the username. The password is the same you use for the Forums.
Have you tried to change your password? Sometimes special characters make problems, like % (that's at least the case with some web interfaces of routers and the WPA encryption password).
P.S.: Ich schreib weiter auf Englisch, denn vllt. hilft der Thread mal jmd. anderem, der des Deutschen nicht maechtig ist. I used the username ("Blackfield") and the password I created on my own. I can try to change the password because of some signs in it... I'll try.... |
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| Registered: December 11, 2010 | | Posts: 5 |
| | Posted: | | | | The support said the same like you did.
I'm going to change the password to an easier version with only letters and numbers...
I'll keep you informed.
Thank you |
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| Registered: December 11, 2010 | | Posts: 5 |
| | Posted: | | | | YES - I got it  It was the problem you described. My password was too good |
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| Muckl | | That's my common name. |
| Registered: April 9, 2009 | | Reputation: | | Posts: 858 |
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