Welcome to the Invelos forums. Please read the forum rules before posting.

Read access to our public forums is open to everyone. To post messages, a free registration is required.

If you have an Invelos account, sign in to post.

    Invelos Forums->DVD Profiler Android: Android Technical Support Page: 1  Previous   Next
Unable to validate license?
Author Message
DVD Profiler Unlimited Registrantollie501
Registered: May 12, 2007
Posts: 13
Posted:
PM this userView this user's DVD collectionDirect link to this postReply with quote
I've bought the Android version of Profiler, via Google Play and successfully imported my collection, however now, when I open the program, an error message appears stating "Unable to validate license. To continue to use DVD Profiler, please visit the Google Play Marketplace" followed by the option to do so, or to quit. Visiting the Marketplace takes me to the page I bought it from, where it shows it is installed. Once I close the window for Marketplace, it works perfectly, however I don't want to see the error message every time I open the program, particularly if I'm without Internet access, as I won't be ale to visit the Market, and so presumably won't be able to use the program.

Any ideas on how to correct this please?

Many thanks!
DVD Profiler Desktop and Mobile RegistrantStar ContributorSH84
Registered: March 13, 2007
Reputation: High Rating
Germany Posts: 922
Posted:
PM this userView this user's DVD collectionDirect link to this postReply with quote
Do you have a firewall on your phone?

Deutsches DVD Profiler Forum: www.dvdprofiler-forum.de
DVD Profiler Unlimited RegistrantStar ContributorNexus the Sixth
Contributor since 2002
Registered: March 13, 2007
Reputation: High Rating
Sweden Posts: 3,188
Posted:
PM this userView this user's DVD collectionDirect link to this postReply with quote
Well the first thing I would try is uninstall then reinstall.

Second, I would open a support ticket to have the problem looked in to.
First registered: February 15, 2002
DVD Profiler Unlimited Registrantollie501
Registered: May 12, 2007
Posts: 13
Posted:
PM this userView this user's DVD collectionDirect link to this postReply with quote
Thanks for the suggestions. It seems the problem was with purchased apps and Marketplace. A number of other apps were not finding the licences or purchase details. The solution was surprisingly simple.. The time on the phone was wrong! Setting the time/date to automatic resolved this, and all my other apps.

Thanks again 
DVD Profiler Desktop and Mobile RegistrantStar ContributorVoltaire53
Missed again!
Registered: March 13, 2007
Reputation: High Rating
United Kingdom Posts: 2,293
Posted:
PM this userEmail this userVisit this user's homepageView this user's DVD collectionDirect link to this postReply with quote
Quoting ollie501:
Quote:
The solution was surprisingly simple.. The time on the phone was wrong! Setting the time/date to automatic resolved this, and all my other apps.


Thanks for letting us know; a useful bit on info
It is dangerous to be right in matters where established men are wrong
    Invelos Forums->DVD Profiler Android: Android Technical Support Page: 1  Previous   Next