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    Invelos Forums->DVD Profiler Android: Android Technical Support Page: 1 2  Previous   Next
Profiler keeps stopping and won't transfer from PC
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DVD Profiler Unlimited Registrantmanofmagic4you
Registered: January 22, 2016
Posts: 2
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I have an HTC One m9 and was recently upgraded, since then I have not been able transfer anything from my PC, it connects and shows connected  on my PC, PLEASE HELP, I've tried everything
DVD Profiler Unlimited Registranttas314
Registered: March 24, 2007
Canada Posts: 240
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Did you try a repair of the database on the PC? I've found that helped when I was having problems.
Tom.
DVD Profiler Unlimited RegistrantBromo
Registered: October 28, 2007
Australia Posts: 20
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I have regularly transferred from PC to profiler on my android (Nexus 5x) with no issues both before and after the update.  I dont do the other way around though.
DVD Profiler Unlimited RegistrantReplicant2
Registered: March 23, 2007
Belgium Posts: 10
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Same here, Samsung S7 upgraded to 7.0 Nougat and I can't sync anymore.... App stops when trying.
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DVD Profiler Desktop and Mobile Registrantkahless
TaH pagh taHbe'!
Registered: March 14, 2007
Reputation: Highest Rating
Germany Posts: 15,371
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Confirmed here as well. Huawei P9 Plus, Android 7 Nougat and different Lenovo Tablets with Lollipop and Kitkat. Snyc stops after some Minutes, after a while PC indicates 0 connections to Profiler and the app stops working.Database repair didn't fix it and download from online collection not possible as well... 
Thorsten
Invelos Software, Inc. RepresentativeKen Cole
Invelos Software
Registered: March 10, 2007
United States Posts: 4,281
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Please try with 4.0 desktop, 4.0 Android and let me know the results.
Invelos Software, Inc. Representative
DVD Profiler Desktop and Mobile Registrantkahless
TaH pagh taHbe'!
Registered: March 14, 2007
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Germany Posts: 15,371
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Nope - sorry! No way - first attempt of sync after update of both applications (desktop and android) failed as well. App stops synchronizing after about 5%  and disconnects from desktop profiler! After a 2nd sync attempt the mobile app reads the database and....nothing...it just stops working!

Just to make it clear: I had no issues on all my devices and operating systems (Kitkat, Lollipop, Nougat) before the latest updates. I suppose there must be a problem with the (my personal) database.
Ken: are you able to download my db for testing purposes?
Thorsten
Invelos Software, Inc. RepresentativeKen Cole
Invelos Software
Registered: March 10, 2007
United States Posts: 4,281
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Can you try this with a new database on the android app?
Invelos Software, Inc. Representative
Invelos Software, Inc. RepresentativeKen Cole
Invelos Software
Registered: March 10, 2007
United States Posts: 4,281
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I tracked this down. It is the result of very large entries in the notes field. The same issue exists in prior Android versions.  I've fixed for the next build.
Invelos Software, Inc. Representative
DVD Profiler Desktop and Mobile Registrantkahless
TaH pagh taHbe'!
Registered: March 14, 2007
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Germany Posts: 15,371
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Thanks a lot for this. FWIW: there was no problem with large entries in the notes field in previous versions. I'm eager to see the next build! 
Thorsten
Invelos Software, Inc. RepresentativeKen Cole
Invelos Software
Registered: March 10, 2007
United States Posts: 4,281
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The notes had to be larger than 32,767 characters to be an issue.  That existed since Android version 1.0.  If there is a new issue that's causing the error on your machine, then it is not fixed.  Please test the latest version when you can.
Invelos Software, Inc. Representative
DVD Profiler Desktop and Mobile Registrantkahless
TaH pagh taHbe'!
Registered: March 14, 2007
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Germany Posts: 15,371
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Tested on 2 different devices (phone/tablet) with latest releases of profiler (desktop/mobile):

sync works perfect now!

Thanks for resolving the issue!
Thorsten
DVD Profiler Unlimited RegistrantReplicant2
Registered: March 23, 2007
Belgium Posts: 10
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I realized that I was using a Beta version on my desktop, so I reinstalled the normal version and the database is syncing again with my androïd. So for me the beta doesn't sync with the Androïd app, regardless of the  nougat update. But now, reading previous posts, tell me, should I try the new Beta version again?
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 Last edited: by Replicant2
DVD Profiler Desktop and Mobile Registrantkahless
TaH pagh taHbe'!
Registered: March 14, 2007
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Germany Posts: 15,371
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Make a backup of your current data and give the latest Beta releases of desktop and mobile a try!
Thorsten
DVD Profiler Unlimited RegistrantReplicant2
Registered: March 23, 2007
Belgium Posts: 10
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Quoting kahless:
Quote:
Make a backup of your current data and give the latest Beta releases of desktop and mobile a try!


So I did, so I did. Great, it's working  latest beta release and latest (seems old though) android version .... Thx all 
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DVD Profiler Unlimited RegistrantReplicant2
Registered: March 23, 2007
Belgium Posts: 10
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Quoting Replicant2:
Quote:
Quoting kahless:
Quote:
Make a backup of your current data and give the latest Beta releases of desktop and mobile a try!


So I did, so I did. Great, it's working  latest beta release and latest (seems old though) android version .... Thx all 



But today it won't work again, putting me in the first situation again. Re-installed both, same.
For now reverting to 3.9.1 wich work, the beta 4.0 looks great but I need my android version, so please update this one too, it's stuck since 2015?
Equal Rights For Replicants.
 Last edited: by Replicant2
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