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    Invelos Forums->DVD Profiler Android: Android Technical Support Page: 1  Previous   Next
Unfortunately, DVD Profiler has stopped.
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DVD Profiler Unlimited RegistrantStar Contributor69samael69
Registered: April 1, 2007
Canada Posts: 176
Posted:
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OK. I've installed the latest DVD Profiler for Android and whenever I tell it to update the collection, I get the error "Unfortunately, DVD Profiler has stopped.".  I set it up to do on-line updates. Any ideas?

DVD Profiler for Android 4.0.0 build 75
Samsung Galaxy S4, Android 5.0.1

Thanks
 Last edited: by 69samael69
DVD Profiler Desktop and Mobile Registrantmediadogg
Aim high. Ride the wind.
Registered: March 18, 2007
Reputation: Highest Rating
United States Posts: 5,238
Posted:
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You could try: uninstall, followed by re-install.

or uninstall, re-boot, re-install.

Something similar happened to me. Problems went away after the uninstall / re-install step. Don't know if was a fluke or not. But it is easy to try.
Thanks for your support.
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DVD Profiler Unlimited RegistrantStar Contributor69samael69
Registered: April 1, 2007
Canada Posts: 176
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I'll give it a try. I had removed it over the summer when it stopped working, after installing the beta. Just put it back on yesterday, but I'll try clearing cache/data, remove, reboot the phone, then reinstall it.
DVD Profiler Unlimited RegistrantStar Contributor69samael69
Registered: April 1, 2007
Canada Posts: 176
Posted:
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Seems to be working this time.

I cleared cache/data
I stopped the app and cleared cache/data again, just to make sure
Uninstalled the app
Shut off the phone and let it sit for a minute before turning it back on
Reinstalled
Rebooted the phone again to make sure appropriate services are started
Viola...seem to be downloading profiles.

Thanks.
DVD Profiler Unlimited RegistrantRLLets
Registered: April 1, 2016
Posts: 4
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I also have this problem and need some basic help.  I updated DVD Profiler on PC to 4.0, tried to sync with DVD Profiler on Android (1.2.5), and got "Unfortunately, DVD Profiler has stopped".  I understand from reading the invelos forms that I need to update the mobile app also but how is that done?  I read that if purchased from Google Play, there's an update option under MyApps.  However, I purchased from Amazon and, while the app is shown under MyApps, I see no update facility.  What have I missed?
    Invelos Forums->DVD Profiler Android: Android Technical Support Page: 1  Previous   Next