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    Invelos Forums->General: New Users Forum Page: 1  Previous   Next
Not a new user but for some reason I can not get site to take my VALID registration key.
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ndcnrb
Registered: August 24, 2019
Posts: 1
Posted:
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A while back I Using free Version 2.xx I think. I paid for the registration and had updated to an unlimited version of 4.0. Been using it for a long time. Recently I wanted to contribute some discs that where not in the database. The UPC codes were not in there  and looking it up by Title did not show it.  I went to contribute and when I tried to log into my account nothing. Wouldn't accept my password or my user name was wrong. I clicked on the forgot password link . Got the standard we are sending you an email. Nope nothing. No response. I sent an email to the main contact address. No response. I created another account with the same email address that I received the registration key. It works . I try to update the account with my key. Nope not happening says invalid key. What the hell invelos. Is this how you treat your customers, ignore them?
DVD Profiler Unlimited RegistrantStar Contributorrdodolak
Registered: March 18, 2007
Reputation: Great Rating
United States Posts: 1,302
Posted:
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The key is also tied to the first name / last name you used when purchasing the registration.  Are you sure you entered those correctly?  What was your old username?
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