Online Support: Access our knowledgebase to find answers to the most frequently asked questions, or contact us for more help.
DVD Profiler's Unlimited registration is a one-time purchase and will be good for every version of DVD Profiler for Windows released. As we continue to add new features to DVD Profiler, some will be available with a free registration, but all will be available to Unlimited registrants without additional cost.
If you have a premium key from version 2, first create an Invelos account, then you can update to a version 3 key for free from the Registration page, selecting Update Key at the left.
Note that we may offer additional premium services that are not directly part of the program, and which have an additional cost.
For users of our iPhone and Android apps, rest assured that a purchase of those programs also include all current and future updates for the purchased app platform.
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Are you running Window Blinds or another desktop enhancement software? If so, configure the software to allow DVD Profiler to use standard Windows controls.
If not, please try running a database repair: You can run the repair utility directly from the Start menu under the DVD Profiler program group.
If DVD Profiler still won't start, press and hold CTRL as the program launches. You'll get a diagnostic startup screen that will help determine the cause.
If bypassing the version check solves the issue, the problem is being caused by your local firewall - configure it to allow DVD Profiler access to the Internet.
Select Tools->Reports to access DVD Profiler's Reports feature. DVD Profiler includes a custom report editor so you can print your collection exactly as you prefer.
You can also download additional reports here.
The problem is caused by parental control settings. Note that disabling parental control in DVD Profiler does not affect the online settings!
The Online Collection system defines Adult titles as any title with either an Adult genre or an Adult rating.
On the website, under My Profiler->Online Collection->Settings, check whether adult titles are set to display. There are two settings - the "Private" setting, which controls what is seen when you're logged in, and the "Public" setting, which controls what others see.
First, check your parental control options, under Tools->Options->Parental Control. It may be set to classify NR DVDs as 'adult', which may be hiding the DVD in question.
If the DVD still doesn't show, it may not yet be available in our database. DVD Profiler's database is built from user contributions, so you may choose to add the DVD yourself and user the Online->Contribute option to submit your addition for others to share.
To add a DVD that's not in the database, add it by UPC. The program will prompt you for additional information (such as title, release date, and production year).
Contributions are evaluated by our team of contribution specialists before they are integrated into the online database. Depending on current load, this can take as little as one day but may take significantly more.
You can check the status of your contribution from the My Profiler section of our site.