I tried calling DD again today, as the item still hasn't arrived. After a few minutes of going in circles with one rep, I asked for a Supervisor. I got a tart named Sabrina, who immediately let it be known that I couldn't push her around.

I calmly and politely stated my problem and my concerns that it seemed that DD didn't want to resolve my issue, thereby keeping my business. She cut me off and said, in a very snotty way, that policy dictated that they had to wait the maximum time before reshipping a package, no ifs, ands or buts.

I said, a little more hotly than I intended, to be honest, that I could just as easily go to my local Wally world and for a buck or two more, get the DVD in question. She then said, and I quote, "Why didn't you, then? It would have saved us the trouble of listening to you."

I have never been spoken to in such a manner, especially by a customer service rep. True, they have a stinky job, one I've done myself, but that was uncalled for.

I called her on the attitude and she apologized then offered me $5 off my next purchase, as though that would make me forget that she just insulted me. I accepted the apology but asked what they intended to do about my missing item.

She refused to budge on the policy, blaming it on their system, which I imagine is a fairly well-used excuse. She said I had to wait until the 2nd, then call again and request a reship. That's completely asinine. True, the US postal service sucks but it doesn't take 15 days to ship a package from Rhode Island to Arkansas. So, the item must be lost, right. Not so, according to DD.

Y'know, I love the great prices but I may have to trade that off for better customer service and more peace of mind.

Well, imagine my surprise when I opened my P.O. box today and find the "lost" DVD inside. I know I should be happy that it showed up, but I'm not. I still had to deal with that harpy at DD and now I've found some more DVDs I want to order there, as they have the best prices. That's the maddening part; I still want to find the best bargains but I've only found them at a place I have begun to hate...

With the thousands of DVDs I've order from them over the years, I've had fewer than a half-dozen reasons to call to correct problems. Twice I got a woman who refused to assist me in any way that I would consider acceptable. But recalling my years with Radio Shack, calling Sprint, Verison, Cingular, Virgin Mobile, MSN, and other "partners" and occasionally getting CSRs who had no concept on how customer service ought to work, I would hang up, and call again. Invariably, the new rep would be far more informed and pleasant that the rep I hung up on. After all, it would be hard to imagine anyone worse.

DD has problems, but compared to other sites, they are few & far between, and can often be resolved (to the customer's satisfaction) by hanging up and calling again.

Quoting VibroCount:

Quote:
With the thousands of DVDs I've order from them over the years, I've had fewer than a half-dozen reasons to call to correct problems. Twice I got a woman who refused to assist me in any way that I would consider acceptable. But recalling my years with Radio Shack, calling Sprint, Verison, Cingular, Virgin Mobile, MSN, and other "partners" and occasionally getting CSRs who had no concept on how customer service ought to work, I would hang up, and call again. Invariably, the new rep would be far more informed and pleasant that the rep I hung up on. After all, it would be hard to imagine anyone worse.

DD has problems, but compared to other sites, they are few & far between, and can often be resolved (to the customer's satisfaction) by hanging up and calling again.

No kidding.  I just renewed my cell phone deal.  Sprint called me and offered me a good deal, and I said yes.  That was on a Friday morning.  Then I spent the next FIVE days and 11 calls TO Sprint to get it resolved based on the parameters THEY proposed to me!  I finally did get the new phone though, and will see if they got the contract right when the first bill comes next month.

I don't know, in the last few weeks I have made a few purchases from them and I always go with the free shipping (listed as 5-7 days).  Aside from the fact that sometimes the stuff may not be in stock, shipping has been pretty quick. 

I have usually gotten the stuff in about 3-4 days ... maybe it is just me, but I could not help but notice that each of these times, it was shipped from a warehouse located about 8 miles from my house. 

Really, you gotta admit, if you are waiting for DVD's to get to you and you live in Hawaii, you can't expect the rest of us to feel bad for you, go jump on a surf board and hit the beach.

Quoting Bluefox75:

Quote:
I didn't start this thread to solicit sympathy from anyone.

...

Do I feel bad about my attitude? Yes, I am human and I do have a conscience.

...

This will be the last reply I post in this thread and I hope that it ends here for other people as well. There are much better things to do in life than this.

Also, this might be a shining example of why lurking on a forum was so appealing to me in the past. If you don't have something useful to say, then why say anything at all. I don't know what I was thinking; I suppose sharing in the fellowship around something I really enjoy, collecting and watching DVDs, was too much for me.

Quoting Bluefox75:

Quote:
... That's the maddening part; I still want to find the best bargains but I've only found them at a place I have begun to hate...

So, you got your DVD, within the timeframe they advertise, but you called them early and got the one of their two bad CSRs. Yeah, she was a pain, but your call, regardless of how polite, calm and understanding you thought you were, was to get them to send you a second copy of a DVD before their possible expected time had lasped. You then, after you got it, stated you hate them. Why? Because you made a fool of yourself, both on the phone with them and here on this forum?

Anyone is entitled to a bad day, even CSRs. She may always be having a bad day, but you made hers worse by expecting her to break a policy of the company she works for. I guess she figured your request/demand wasn't worth losing her job over.

So lurking was better... okay. I get it. "It is better to keep your mouth closed and let people think you are a fool than to open it and remove all doubt." -- attributed to Mark Twain, George Bernard Shaw, and Abe Lincoln, among others.

Deep Discount currently seems to have a bad habit of listing items which are currently out of stock.  Prior to the site change I never had this problem, anyone else noticing it???

As for SPRINT, they are evil when it comes to not following through on the contract you originally signed on with.