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Invelos Forums->Posts by DVDProducer Page: 1  Previous   Next
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Five months later and still abandonware.  Time to update my iOS review on the Apple store.  DVDProfiler for iOS is useless and this long without any support is insulting to all customers.
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Topic Replies: 20, Topic Views: 7031
Still no fix, no support, no reason to support the company. I'm really furious.

UGH., what a horrible lack of interest or support.
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Topic Replies: 20, Topic Views: 7031
Checking every now and then, uploading still doesn't work, and there has never been any response to my request for support.  This is a dead product, and it was one of my favorites.

I'm sad about this.
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Topic Replies: 39, Topic Views: 7639
I have a PC license as well as the iOS one.  But I always update my library using my iPhone, and I need to have it in sync with my iPhone and this is also not working.  I’m very upset that the app continually fails.

I wish the company still existed and were updating the app to fix these bugs.

Dave
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Topic Replies: 39, Topic Views: 7639
Temper tantrum?  I did rebuild it and have a local, and the bug is there again.  Read before you get High and mighty.  Maybe you’d offer some actual help instead of trying to belittle someone who really loved and appreciated the project that has abandoned all of us.

I’m happy the windows application works for you.  My needs are for an iOS database.

I did completely rebuild my collection once I found a backup I had.  Everything worked for about three days before it went back to giving me the error.  I’ve always updated and entered my data using the iOS app and now it doesn’t work, and it truky appears that there is no one at the company that cares at all.  So why should I or anyone else use the software when it stops working.  I don’t have a choice anymore.  I’m angry because I’ve loved, recommended, and supported the product for years and now there is a serious bug and it’s stopped me from using it, and the company is completely unresponsive about it.  They abandoned me, I’m just waking up to realize I have no choice but to quit using it.  I wish it were different, but look at this thread of effort to resolve it, and there’s been no success even working from a new and rebuilt database.

There’s a serious bug that stops me from using the product, and no one to fix it.  The product is over.

Again, I wish this wasn’t so.
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Topic Replies: 20, Topic Views: 7031
I did completely rebuild my collection once I found a backup I had.  Everything worked for about three days before it went back to giving me the error.  I’ve always updated and entered my data using the iOS app and now it doesn’t work, and it truky appears that there is no one at the company that cares at all.  So why should I or anyone else use the software when it stops working.  I don’t have a choice anymore.  I’m angry because I’ve loved, recommended, and supported the product for years and now there is a serious bug and it’s stopped me from using it, and the company is completely unresponsive about it.  They abandoned me, I’m just waking up to realize I have no choice but to quit using it.  I wish it were different, but look at this thread of effort to resolve it, and there’s been no success even working from a new and rebuilt database.

There’s a serious bug that stops me from using the product, and no one to fix it.  The product is over.

Again, I wish this wasn’t so.
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Topic Replies: 39, Topic Views: 7639
Nope.  I had a hiccup of it working and then it failed again.

This product is dead, the company is dead, the support is dead, and it’s time to move on from this.

Even the main page still reads summer sale.

So there is no further working product, and selling it now is a crime. 

Too bad because I loved the product.

Sad.  SALES OF THE PRODUCT SHOULD. BE HAULTED.
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Topic Replies: 39, Topic Views: 7639
This product is dead, the company is dead, the support is dead, and it’s time to move on from this.

Even the main page still reads summer sale.

So there is no further working product, and selling it now is a crime. 

Too bad because I loved the product.

Sad.
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Topic Replies: 20, Topic Views: 7031
I was wrong.

The problem is still here...

But at least I have a almost complete library on the PC version.

I started to have failed uploads again.

So what I just did was do a complete database repair, cleared my online library, uploaded my library to the online library... I'd assume this should give me a clean and intact library online.

Then I deleted my iOS copy of the app.  Deleted it so it would also delete the database and all data.  Now I'm doing to restore it from the online library and try to add newer titles that are missing from my database and see if I can upload that updated database back to the online version.  If that doesn't work, I think I'm completely done and will look for alternatives.

Thanks friends for trying to help.  Too bad the company doesn't care about us or the product.
Posted:
Topic Replies: 39, Topic Views: 7639
I was wrong.

The problem is still here...

But at least I have a almost complete library on the PC version.

I started to have failed uploads again.

So what I just did was do a complete database repair, cleared my online library, uploaded my library to the online library... I'd assume this should give me a clean and intact library online.

Then I deleted my iOS copy of the app.  Deleted it so it would also delete the database and all data.  Now I'm doing to restore it from the online library and try to add newer titles that are missing from my database and see if I can upload that updated database back to the online version.  If that doesn't work, I think I'm completely done and will look for alternatives.

Thanks friends for trying to help.  Too bad the company doesn't care about us or the product.
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Topic Replies: 20, Topic Views: 7031
Something changed, and I believe it's on the server side.

Today, on a whim, I tried to sync with the online library, and it did, and my full collection from my iPhone is now uploaded.

I checked, and there has been no update to the app, and no update to the version of iOS I use since the last time I tried and it failed.

So we may have no official support here, but the magic coders came in sometime and fixed whatever was causing my problem... I HOPE.

Does anyone know what changed?  Has the server been going through updates since June???

Happy to have it resolved... so far.!  Making a PC version backup now, and updating my collection.
Posted:
Topic Replies: 20, Topic Views: 7031
Something changed, and I believe it's on the server side.

Today, on a whim, I tried to sync with the online library, and it did, and my full collection from my iPhone is now uploaded.

I checked, and there has been no update to the app, and no update to the version of iOS I use since the last time I tried and it failed.

So we may have no official support here, but the magic coders came in sometime and fixed whatever was causing my problem... I HOPE.

Does anyone know what changed?  Has the server been going through updates since June???

Happy to have it resolved... so far.!  Making a PC version backup now, and updating my collection.
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Topic Replies: 39, Topic Views: 7639
Thanks for that.

I ready am a developer and for protectionX iOS has made it so that even other developers can’t get in to another apps data if not public. If my understanding Is correct.

Dave
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Topic Replies: 39, Topic Views: 7639
Thanks Mediadog for your suggestions and recommendations.  (Sorry I didn't sooner explain that I did follow through with your suggestion.)

I'm sorry to say that this direction wasn't fruitful either.  I'm trying everything I can. 

I have a backup of my iOS system, and the files are now protected within iOS, so even though I have used tools to try to locate the database as part of the iOS file system, it isn't in a location that can be accessed. (My thought was to see if I could transfer the database to my iPad from my iPhone.)  It seems that there was a change to iOS that protects data files from access with external utilities.  I've been accessing iOS files for years, and most apps store their data in an accessible location.  DVDProfiler doesn't, and therefore I've failed to find a solution this way either.

Has anyone located the database using an external application? I believe it's now locked in the app, and I don't think the app and data can be extracted, but I'll look into this again.
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Topic Replies: 39, Topic Views: 7639
Lowpro,

I would LOVE to follow your instructions successfully.  and I'm 100% understanding.

For some unknown reason, I am completely unable to sync my phone or tablet with the online library. If I could I would.

The ONLY reason I was trying to sync with my PC library is because the online library fails each and every time.  I'm desperately searching for some solution to allow me to get my library off of my iPhone and syncable to the online library and my iPad.

That is the heart of my problem, the rest is efforts to find any solution that doesn't make me lose years of data entry.

so far no luck.
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Topic Replies: 39, Topic Views: 7639
Thanks for your suggestions...

I'm not intentionally erasing anything except for the useless 27 title online library, and this is to see if I can sync with the full library.

Syncing a full 2850 title library from my iPad 4 (a separate library from my iPhones 2880 title library) to a new empty database on the PC caused a complete erasure of the 2850 title library on both the PC and the iPad.  Clearly not an expected result. And YES, I was copying FROM the iPad to the PC. not syncing the other direction.

As for backups, I'm still looking to see what I have, but since I never continually used DVDProfiler on the PC and kept reinstalling as needed I doubt I have any.  I'm still looking.
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Topic Replies: 39, Topic Views: 7639
Okay, I created new PC database, and did a sync from my iPad 4 running an older version of iOS, and...

Now I have an empty database on the iPad 4 and on the PC version. 

Nothing, nada.  NO TITLES.

So a perfectly working database on the iPad 4, won't sync with online, and when I tried to sync with the PC version of DVD Profiler, it erased all titles for both.

I backed up my iPad 4 before doing this, and now I'll restore it as well.

So there is something seriously wrong here.  Two separate iOS devices, each with a different number of titles in the library BOTH used to be able to sync to the cloud library, but can't now.  My iPad Pro now doesn't have a library because of testing, and with a new library, made from the downloaded 27 that were in the online library, it can successfully upload and download the online list.

I also tried to erase my online library and upload from the iPad 4 and still failed.

Any other ideas please...!
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Topic Replies: 39, Topic Views: 7639
Okay, now I'm completely dumbfounded.

I have a iPad 4, and it's still running an old version of iOS and it has DVD Profiler for iOS on it.

I just checked it, and it has 2854 titles in it.

So it was updated early in the year, and obviously from online.

Everything should be fine with it.

So I went to upload it to the cloud, and... same DAMN error.  "Error uploading collection. Please try again later."  I haven't touched this at all for months. 

So, now it feels like there is a problem with the online library, so I deleted the online library again, and tried to upload to the cleared online library.  The same error again.

I wonder if there's some limit to the online library?  size? but that iPad 4 had a perfectly fine DVD Profiler library, and it worked fine.  Now I'll have to back up the iPad 4 and HOPE it may sync with the PC version. (I doubt it.)

Any thoughts?  Thanks.

Dave
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Topic Replies: 39, Topic Views: 7639
So from the iOS App, I ran a report on the PC version.  27 discs showed their cover art, the rest were blank.  I have the art on my iPhone. 

As another test, I created a blank database on my iPhone, downloaded the 27 files from my cloud Library.

No luck uploading it after the download.

I deleted every single title and still couldn't upload the library.

My library is stuck on my iPhone, and I can't even print the list.

I wish they had ANYONE supporting this product.  Who do they give the money to when it's purchased?

Dave
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Topic Replies: 39, Topic Views: 7639
September 24th, and no response or help.  Please help.

Thanks.
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Topic Replies: 20, Topic Views: 7031
Thank you for your post and suggestions.

Sorry for my delay in responding... I was out of town for a few days.

In effort to fix the problem, I erased my library online assuming it might be that that was corrupt, causing the iPhone to not be able to update the online library.

So yes, at this time the ONLY library is on my iPhone, and it works, but can't seem to be transferred to any other device, pc, cloud, iPad, etc.

DOES ANYONE KNOW WHERE MY DATABASE IS LOCATED ON MY IPHONE? CAN THAT PARTICULAR FILE BE TRANSFERRED TO THE IPAD VERSION, OR SOMEHOW REPAIRED AND EXTRACTED TO THE PC VERSION?

So unless invelos has a backup of my library... by some odd chance...  I have NO online library of my 2800+ titles.

Thank you for your continued help.

Dave
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Topic Replies: 39, Topic Views: 7639
Invelos Forums->Posts by DVDProducer Page: 1  Previous   Next