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Invelos Forums->Posts by DVDProducer Page: 1 2  Previous   Next
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I have a PC license as well as the iOS one.  But I always update my library using my iPhone, and I need to have it in sync with my iPhone and this is also not working.  I’m very upset that the app continually fails.

I wish the company still existed and were updating the app to fix these bugs.

Dave
Posted:
Topic Replies: 37, Topic Views: 3160
Temper tantrum?  I did rebuild it and have a local, and the bug is there again.  Read before you get High and mighty.  Maybe you’d offer some actual help instead of trying to belittle someone who really loved and appreciated the project that has abandoned all of us.

I’m happy the windows application works for you.  My needs are for an iOS database.

I did completely rebuild my collection once I found a backup I had.  Everything worked for about three days before it went back to giving me the error.  I’ve always updated and entered my data using the iOS app and now it doesn’t work, and it truky appears that there is no one at the company that cares at all.  So why should I or anyone else use the software when it stops working.  I don’t have a choice anymore.  I’m angry because I’ve loved, recommended, and supported the product for years and now there is a serious bug and it’s stopped me from using it, and the company is completely unresponsive about it.  They abandoned me, I’m just waking up to realize I have no choice but to quit using it.  I wish it were different, but look at this thread of effort to resolve it, and there’s been no success even working from a new and rebuilt database.

There’s a serious bug that stops me from using the product, and no one to fix it.  The product is over.

Again, I wish this wasn’t so.
Posted:
Topic Replies: 17, Topic Views: 2786
I did completely rebuild my collection once I found a backup I had.  Everything worked for about three days before it went back to giving me the error.  I’ve always updated and entered my data using the iOS app and now it doesn’t work, and it truky appears that there is no one at the company that cares at all.  So why should I or anyone else use the software when it stops working.  I don’t have a choice anymore.  I’m angry because I’ve loved, recommended, and supported the product for years and now there is a serious bug and it’s stopped me from using it, and the company is completely unresponsive about it.  They abandoned me, I’m just waking up to realize I have no choice but to quit using it.  I wish it were different, but look at this thread of effort to resolve it, and there’s been no success even working from a new and rebuilt database.

There’s a serious bug that stops me from using the product, and no one to fix it.  The product is over.

Again, I wish this wasn’t so.
Posted:
Topic Replies: 37, Topic Views: 3160
Nope.  I had a hiccup of it working and then it failed again.

This product is dead, the company is dead, the support is dead, and it’s time to move on from this.

Even the main page still reads summer sale.

So there is no further working product, and selling it now is a crime. 

Too bad because I loved the product.

Sad.  SALES OF THE PRODUCT SHOULD. BE HAULTED.
Posted:
Topic Replies: 37, Topic Views: 3160
This product is dead, the company is dead, the support is dead, and it’s time to move on from this.

Even the main page still reads summer sale.

So there is no further working product, and selling it now is a crime. 

Too bad because I loved the product.

Sad.
Posted:
Topic Replies: 17, Topic Views: 2786
I was wrong.

The problem is still here...

But at least I have a almost complete library on the PC version.

I started to have failed uploads again.

So what I just did was do a complete database repair, cleared my online library, uploaded my library to the online library... I'd assume this should give me a clean and intact library online.

Then I deleted my iOS copy of the app.  Deleted it so it would also delete the database and all data.  Now I'm doing to restore it from the online library and try to add newer titles that are missing from my database and see if I can upload that updated database back to the online version.  If that doesn't work, I think I'm completely done and will look for alternatives.

Thanks friends for trying to help.  Too bad the company doesn't care about us or the product.
Posted:
Topic Replies: 37, Topic Views: 3160
I was wrong.

The problem is still here...

But at least I have a almost complete library on the PC version.

I started to have failed uploads again.

So what I just did was do a complete database repair, cleared my online library, uploaded my library to the online library... I'd assume this should give me a clean and intact library online.

Then I deleted my iOS copy of the app.  Deleted it so it would also delete the database and all data.  Now I'm doing to restore it from the online library and try to add newer titles that are missing from my database and see if I can upload that updated database back to the online version.  If that doesn't work, I think I'm completely done and will look for alternatives.

Thanks friends for trying to help.  Too bad the company doesn't care about us or the product.
Posted:
Topic Replies: 17, Topic Views: 2786
Something changed, and I believe it's on the server side.

Today, on a whim, I tried to sync with the online library, and it did, and my full collection from my iPhone is now uploaded.

I checked, and there has been no update to the app, and no update to the version of iOS I use since the last time I tried and it failed.

So we may have no official support here, but the magic coders came in sometime and fixed whatever was causing my problem... I HOPE.

Does anyone know what changed?  Has the server been going through updates since June???

Happy to have it resolved... so far.!  Making a PC version backup now, and updating my collection.
Posted:
Topic Replies: 17, Topic Views: 2786
Something changed, and I believe it's on the server side.

Today, on a whim, I tried to sync with the online library, and it did, and my full collection from my iPhone is now uploaded.

I checked, and there has been no update to the app, and no update to the version of iOS I use since the last time I tried and it failed.

So we may have no official support here, but the magic coders came in sometime and fixed whatever was causing my problem... I HOPE.

Does anyone know what changed?  Has the server been going through updates since June???

Happy to have it resolved... so far.!  Making a PC version backup now, and updating my collection.
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Topic Replies: 37, Topic Views: 3160
Thanks for that.

I ready am a developer and for protectionX iOS has made it so that even other developers can’t get in to another apps data if not public. If my understanding Is correct.

Dave
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Topic Replies: 37, Topic Views: 3160
Thanks Mediadog for your suggestions and recommendations.  (Sorry I didn't sooner explain that I did follow through with your suggestion.)

I'm sorry to say that this direction wasn't fruitful either.  I'm trying everything I can. 

I have a backup of my iOS system, and the files are now protected within iOS, so even though I have used tools to try to locate the database as part of the iOS file system, it isn't in a location that can be accessed. (My thought was to see if I could transfer the database to my iPad from my iPhone.)  It seems that there was a change to iOS that protects data files from access with external utilities.  I've been accessing iOS files for years, and most apps store their data in an accessible location.  DVDProfiler doesn't, and therefore I've failed to find a solution this way either.

Has anyone located the database using an external application? I believe it's now locked in the app, and I don't think the app and data can be extracted, but I'll look into this again.
Posted:
Topic Replies: 37, Topic Views: 3160
Lowpro,

I would LOVE to follow your instructions successfully.  and I'm 100% understanding.

For some unknown reason, I am completely unable to sync my phone or tablet with the online library. If I could I would.

The ONLY reason I was trying to sync with my PC library is because the online library fails each and every time.  I'm desperately searching for some solution to allow me to get my library off of my iPhone and syncable to the online library and my iPad.

That is the heart of my problem, the rest is efforts to find any solution that doesn't make me lose years of data entry.

so far no luck.
Posted:
Topic Replies: 37, Topic Views: 3160
Thanks for your suggestions...

I'm not intentionally erasing anything except for the useless 27 title online library, and this is to see if I can sync with the full library.

Syncing a full 2850 title library from my iPad 4 (a separate library from my iPhones 2880 title library) to a new empty database on the PC caused a complete erasure of the 2850 title library on both the PC and the iPad.  Clearly not an expected result. And YES, I was copying FROM the iPad to the PC. not syncing the other direction.

As for backups, I'm still looking to see what I have, but since I never continually used DVDProfiler on the PC and kept reinstalling as needed I doubt I have any.  I'm still looking.
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Topic Replies: 37, Topic Views: 3160
Okay, I created new PC database, and did a sync from my iPad 4 running an older version of iOS, and...

Now I have an empty database on the iPad 4 and on the PC version. 

Nothing, nada.  NO TITLES.

So a perfectly working database on the iPad 4, won't sync with online, and when I tried to sync with the PC version of DVD Profiler, it erased all titles for both.

I backed up my iPad 4 before doing this, and now I'll restore it as well.

So there is something seriously wrong here.  Two separate iOS devices, each with a different number of titles in the library BOTH used to be able to sync to the cloud library, but can't now.  My iPad Pro now doesn't have a library because of testing, and with a new library, made from the downloaded 27 that were in the online library, it can successfully upload and download the online list.

I also tried to erase my online library and upload from the iPad 4 and still failed.

Any other ideas please...!
Posted:
Topic Replies: 37, Topic Views: 3160
Okay, now I'm completely dumbfounded.

I have a iPad 4, and it's still running an old version of iOS and it has DVD Profiler for iOS on it.

I just checked it, and it has 2854 titles in it.

So it was updated early in the year, and obviously from online.

Everything should be fine with it.

So I went to upload it to the cloud, and... same DAMN error.  "Error uploading collection. Please try again later."  I haven't touched this at all for months. 

So, now it feels like there is a problem with the online library, so I deleted the online library again, and tried to upload to the cleared online library.  The same error again.

I wonder if there's some limit to the online library?  size? but that iPad 4 had a perfectly fine DVD Profiler library, and it worked fine.  Now I'll have to back up the iPad 4 and HOPE it may sync with the PC version. (I doubt it.)

Any thoughts?  Thanks.

Dave
Posted:
Topic Replies: 37, Topic Views: 3160
So from the iOS App, I ran a report on the PC version.  27 discs showed their cover art, the rest were blank.  I have the art on my iPhone. 

As another test, I created a blank database on my iPhone, downloaded the 27 files from my cloud Library.

No luck uploading it after the download.

I deleted every single title and still couldn't upload the library.

My library is stuck on my iPhone, and I can't even print the list.

I wish they had ANYONE supporting this product.  Who do they give the money to when it's purchased?

Dave
Posted:
Topic Replies: 37, Topic Views: 3160
September 24th, and no response or help.  Please help.

Thanks.
Posted:
Topic Replies: 17, Topic Views: 2786
Thank you for your post and suggestions.

Sorry for my delay in responding... I was out of town for a few days.

In effort to fix the problem, I erased my library online assuming it might be that that was corrupt, causing the iPhone to not be able to update the online library.

So yes, at this time the ONLY library is on my iPhone, and it works, but can't seem to be transferred to any other device, pc, cloud, iPad, etc.

DOES ANYONE KNOW WHERE MY DATABASE IS LOCATED ON MY IPHONE? CAN THAT PARTICULAR FILE BE TRANSFERRED TO THE IPAD VERSION, OR SOMEHOW REPAIRED AND EXTRACTED TO THE PC VERSION?

So unless invelos has a backup of my library... by some odd chance...  I have NO online library of my 2800+ titles.

Thank you for your continued help.

Dave
Posted:
Topic Replies: 37, Topic Views: 3160
Here's the problem.  When I do #2, it copies 27 titles to my PC, and then erases the rest of the library off my iPhone.  IS THERE ANY WAY TO STOP ANY ERASURE OF TITLES ON MY iPHONE?

then, I have tried to repair that database, restored my phone to the full library from my iPhone backup (a multi-hour endeavor after each sync attempt), and when I try to sync with the repaired database, it still erases my iPhone's titles and leaves me with 27 titles.

Quoting mediadogg:
Quote:
A corrupted profile can definitely gum up the works. I am assuming you are well aware of DB Repair. So, I'm sure you have done that. Do a Full Repair. Once done, do a database backup, which I am sure you have already done.

Now:

(1) Open a new clean database
(2) Restore your best backup into it
(3) Backup
(4) Run DB Repair
(5) Backup again

You should have a gloriously clean and functioning database at this point.
Posted:
Topic Replies: 37, Topic Views: 3160
Thank you. 

I do know exactly what you mean.  But my problem is that the broken database appears to be on my iPhone, and it's the ONLY copy of my library.

I need to repair the database on my iPhone, or find some way to transfer the library successfully FROM the iPhone to what PC version, which hasn't been working.

I ONLY have my library now on my iPhone... the iOS version.

IS THERE ANY DATABASE REPAIR FOR IT?

Thanks...
Posted:
Topic Replies: 37, Topic Views: 3160
I wish someone could tell me where the database is stored on my iPhone so when it gets corrupted I'll have a backup if ut and win;t gave ti retire nay whole phone.
Posted:
Topic Replies: 37, Topic Views: 3160
One interesting thing...

Looking at my library on the PC, it reads that I have 28 total discs, and filtered it's 27. I said clear all filters, and it still says filtered 27 and total 28.  Ordered and Wish list show 0.

I just synced the 28 title library to online, and am about to see what shows up when I look at it online.  That shows 27 titles total now, and 27 owned.

I wonder if there is some invisible title that is corrupting my iPhone database and as it syncs with the PC version it somehow reads it as the end of the file, or there's an error that happens at this point, and the PC version says it's done and syncs back to the phone that it's done and erases the other 2800 titles.

THEN on the PC, I resynced from online (which showed 27 titles not 28), and it changed the PC version to read 27 titles, not 28. so what is and where did that 28th title go? It seems to be what's corrupting the PC transfer.

The upload in general to Online from the phone seems that it fails no matter what, even if there is an empty new database.  the only thing I haven't tried is deleting the app (and therefore all of it's existing settings and data) and reinstalling to see if I can upload then.

The biggest problem is that I NEED to keep my curated 2800+ library and need to successfully transfer it from my iPhone to online. (I was syncing to PC to achieve this goal indirectly.)

I've started the multi-hour restore of my iPhone XS Max.

ANY IDEAS PLEASE????
Posted:
Topic Replies: 37, Topic Views: 3160
Thank you very much for your extensive reply.  My problem, is that I am unable to use DVD Profiler Online.  I have been using for years, but there is now a serious problem with my phone failing to sync.

When I now go to 'Update Database", log in, and choose "Upload", it gets through the first three items on the list, but then fails at "Uploading collection".  The error is "Error uploading collection. Please try again later." I've tried countless times and it doesn't change.

For the record, this happens with or without the "Get Invelos Updates:" Switched on or off, and it was happening when I have my collection online except for 27 changed or added entries to my 2884 title collection. 

NEW DIAGNOSTIC TEST RESULT: So I created a new database for on my iPhone.  My online library was empty.  I tried to upload the EMPTY database.  I received the error above. It couldn't upload my library with NO entries.  I then tried to download my EMPTY ONLINE database and it succeeded to sync (no titles, but also no errors.)

Then I went to my PC version of DVD Profiler which still has my (ONLY) 27 new or changed titles from the partial sync I was able to achieve previously, and uploaded those to my Online.  I was then able to DOWNLOAD those 27 titles to my iPhone.  THEN, with my 27 titles now on my iPhone, I tried to upload to online again, and again it failed with the same error.  It seems that uploading to online is broken in general.

Next I deleted one title from this 27 title database on my phone, and was successfully able to sync to my PC version, which now reflects the 26 titles that are in this database on my phone and PC. I was then able to sync to 26 titles online.

I then created a third empty database on my phone, this time made it to sync with online.  It succeeded to download/sync the 26 titles to the new library, then I tried to upload/sync, and received the same consistent error. 

Now this is going to get dangerous.  I'm doing these tests live...

I'm going to create a new empty database on the PC, and then try to sync the full library from my phone via wifi.  The last time I did this, it reduced my entire library to my 27 changed titles.  What I did this time, by switching to local, and emptying the libraries, was make my iPhone database have NO changed titles, just the full library, and I so hope it successfully syncs and doesn't erase my library again. (I'll have to restore my iPhone to recover.). Also because this is dangerous, I'm going to erase my online library first too. 

About to do this...

AND. DAMMIT!  It synced, and I now have 27 titles total on both the iPhone and the Windows version.

So the problem is that its impossible to upload to online (the error shows even if there are NO titles in the library), and for no apparent reason my 2884 library reduces down to my most recently changed or added titles and erases the other 2857 when I sync with the PC.

Horribly, I now have to go through a while iPhone restore since there is no way to archive and restore the database on the phone other than restore from my backup.

...and it's now months that this problem has been happening.

Thanks for your help.  Any ideas???  I don't know why it's erasing the full library as the library didn't even show those 27 as new or changed anymore.

HELP!

Quoting Lowpro:
Quote:
There are 3 options when creating a database with the mobile app, "Connect to DVD Profiler for PC", "Connect via DVD Profiler Online" and "Local Database".  The "Local Database" type does not provide for syncing your collection with DVD Profiler for PC or DVD Profiler Online.  You'll have to change your Connection Type first by selecting the "Databases" menu item.  From the "Databases" screen under the "Databases" option select your database.  On the next screen select the "Change Connection Type" option.  From there you can change your connection type to "DVD Profiler for PC" or "DVD Profiler Online".

If your collection only exists on your iPhone select the "DVD Profiler Online" connection type.

Once you've changed the connection type to "DVD Profiler Online" return to the "Databases" screen and select your database from the "Update Database" option.  From there log in to your account.  Once logged in you'll be taken to the "Select Update Task" page.  At the top of the page there are options to "Upload" from your iPhone or "Download" from DVD Profiler Online.  Below those options you're shown a comparison of the database on your iPhone versus your database online.  Select the "Upload" option.

Once uploading the database from your iPhone you'll have the option obviously to download your online database to your iPhone if you ever need to.  With your online database in place you could then download it from DVD Profiler for PC if you want.  Once downloaded to DVD Profiler for PC you could even start syncing locally between DVD Profiler for PC and your iPhone, occassionally uploading from "DVD Profiler for PC" to "DVD Profiler Online" keeping your online database updated as well.  You'd do this by either creating a new database on your iPhone using the "DVD Profiler for PC" connection type, then downloading your DVD Profiler for PC database to your iPhone or instead change your "DVD Profiler Online" connection type to "DVD Profiler for PC" and start syncing.
Posted:
Topic Replies: 37, Topic Views: 3160
Unfortunately I deleted my online library as a diagnostic tool, assuming if it didn't work I could backup to the windows app and then restore.  I was completely wrong as I can't sync (keeping my titles/library intact).

So my whole library is now ONLY on my iPhone.  There has to be some sort of solution, or some way to make my iPhone see that it has the ONLY collection of data and not 27 new titles so it will sync everything.

Help! (PLEASE AND THANK YOU!)

Quoting widescreenforever:
Quote:
besides your phone can you log in to your account via windows ..?  what is the amount of titles 2800  or 27?

if 27  are (almost) hooped .,,  if so go back to your 'windows versions' of profiler..

if so there is your current older 2800 titles .. then reload back to the cloud- the full library .. 

once done , restore your data on your phone back to the cloud database ..

Invelos was built for windows XP 7 8 and 10 .  smart phones come  second ..
Posted:
Topic Replies: 37, Topic Views: 3160
I have 2884 titles in my library.  I primarily keep my library and update my library on my iPhone.  From that I (used to) update online, my iPad, and my windows version from the online copy.

In trying to sync and fix this, I erased my online library, and installed a new empty copy of the windows version.

Now I can’t sync my iPhone to online, and (since I don’t keep a regular copy on windows), when I tried to sync to a fresh copy of the windows version, it ONLY copied the 27 updated titles from my phone’s library vs. online.  This is VERY odd because the fresh windows copy didn’t know what I had online at all, but when I WiFi synced the library from my phone it also erased the other entries on my phone, bringing the total of my library on my phone, online, iPad, and windows to 27 titles total.

Sounds like the problem is on the iPhone as it sees the changes as the whole library.

Luckily I had a copy of my iPhone and restored the phone back to 2884 titles. But can’t sync it to anything!  I need and use my online copy, and iPad, both of which is now stuck at 27 titles.

I only tried to sync with windows because it seems to be the only other way to sync from my phone.

I wonder, is there any way to scan and repair the iPhone database.

Thanks for helping!  Help!
Posted:
Topic Replies: 37, Topic Views: 3160
Invelos Forums->Posts by DVDProducer Page: 1 2  Previous   Next