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    Invelos Forums->DVD Profiler: Desktop Technical Support Page: 1  Previous   Next
Actors missing after PC crash
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DVD Profiler Unlimited Registrantandreas.k
Registered: May 27, 2007
Germany Posts: 3
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Hello everybody,

sorry to ask this question but I am at a loss. My PC crashed last month so I had to buy a new one and uploaded my collection again. But now no actors are showing up. If I update a single DVD, they reappear, but I don't want to do it 2,000 times. Refreshing the collection doesn't help either.

Regards from Germany

 Last edited: by andreas.k
DVD Profiler Desktop and Mobile Registrantmediadogg
Aim high. Ride the wind.
Registered: March 18, 2007
Reputation: Highest Rating
United States Posts: 6,181
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If you have truly refreshed the collection, you would have effectively done what you did for a single DVD, for each DVD in the collection. So, my guess is that you are not following the correct procedure, which is:

- Online > Refresh Online Profile List
- Online > Refresh Updated Profiles from Invelos

That should do it. Yes, it will take a long time.

This is why Invelos made a Backup / Restore option. You can restore from a backup, or from the online.

It appears you might have wiped out your online backup if you uploaded from an empty database?
Thanks for your support.
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 Last edited: by mediadogg
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