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    Invelos Forums->DVD Profiler: Desktop Technical Support Page: 1... 4 5 6 7  Previous   Next
FAQ: How do I upgrade?
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DVD Profiler Unlimited Registranthawkluvbeer
Bad movie?? My ass!!
Registered: July 21, 2007
Posts: 4
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Quoting northbloke:
Quote:
Don't worry, Gerri's said in the past that they're working on other forms of payment, so hopefully Paypal can be avoided in the near future.
As for repairing your old database: In the old program, go to Tools menu, and select Options
Last tab along, Utilities - there's a button marked "Repair DVD Profiler Database"

Thanks northbloke
bgills
Registered: August 30, 2007
Posts: 3
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I am another who installed 3.0 over 2.4 and it says my registration key is invalid.  I tried logging in with my old info and it wouldn't let me...nor could it find me by email or the old registration key.  help!  can i send my registration key to someone and get the new one?
DVD Profiler Unlimited RegistrantStar Contributornorthbloke
Registered: March 15, 2007
Reputation: High Rating
United Kingdom Posts: 5,459
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You can get your old registration key by logging in at the old website: www.intervocative.com. Then you can come back here and upgrade your key by clicking "Registration" above.
Please remember, the old version needed a key even for free versions - this key can't be upgraded.
bgills
Registered: August 30, 2007
Posts: 3
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i have my old key....but when i try to upgrade it on this site it says that it is invalid.  I paid for the unlimited membership a few years ago.  And www.intervocative.com now redirects to invelos...so it's gone.
 Last edited: by bgills
Invelos Software, Inc. RepresentativeGerri Cole
Invelos Software
Registered: March 10, 2007
United States Posts: 524
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You can still get to your old Intervocative information, it is on the main Invelos page on the right hand side below the mobile picture.


-Gerri
Invelos Software, Inc. Representative
bgills
Registered: August 30, 2007
Posts: 3
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i'm all set...
 Last edited: by bgills
DVD Profiler Unlimited RegistrantMoebius01
Registered: September 4, 2007
Posts: 5
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Ok, I think I'm missing something obvious here.  I just downloaded v3 and restored my 2.4 database.  I got a popup (as the release notes had mentioned) telling me 8 UPCs were not converted and to update them manually.  The question is, how do I do this?  I went to edit the DVD entry, but for the life of me I can't find anywhere to update the UPC code.  What am I missing?
Invelos Software, Inc. RepresentativeKen Cole
Invelos Software
Registered: March 10, 2007
United States Posts: 4,281
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Select DVD->Change UPC.
Invelos Software, Inc. Representative
DVD Profiler Unlimited RegistrantMoebius01
Registered: September 4, 2007
Posts: 5
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Quoting Ken Cole:
Quote:
Select DVD->Change UPC.


Thanks.  I knew I was missing something obvious.  I kept going straight to Edit DVD from a right click.... 
Dr.Weazel
Registered: September 5, 2007
Posts: 1
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I have my old Key, try to put it in 3.0, says my 2.4 key is invalid.  Try to login with 2.4 key says i need to registrer!  I don't think I should have to pay again since I use this about once a year to update my collection.  I hadnt used it in well over a year because of active duty now I cant do anything with new version and I am just stuck.
DVD Profiler Unlimited Registrantnuoyaxin
prev. known as ya_shin
Registered: March 13, 2007
Taiwan, Province of China Posts: 3,365
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Quoting Dr.Weazel:
Quote:
I have my old Key, try to put it in 3.0, says my 2.4 key is invalid.  Try to login with 2.4 key says i need to registrer!  I don't think I should have to pay again since I use this about once a year to update my collection.  I hadnt used it in well over a year because of active duty now I cant do anything with new version and I am just stuck.

Well, you were getting close. 

You have to register, but you don't have to pay again. During the registration process you should see the option to up-convert your 2.4 key...
Achim [Ya-Shin//Nuo]
Registered: May 29, 2000 (at InterVocative)
stukazoo
Registered: September 27, 2007
Posts: 2
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Usual story here..
I upgraded my 2.4 to 3.1 and I dont have my registraion key for my premium account. I tried getting the email password reminder but nothing came through so I set up a new account in order to access support. Any ideas on how I get my Key back so that I can get the upgrade key?
Thanks
DVD Profiler Unlimited Registrantnuoyaxin
prev. known as ya_shin
Registered: March 13, 2007
Taiwan, Province of China Posts: 3,365
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Go to the InterVocative Software site, leg in and go to the Registration tab. There you should find the registration infrmation for your old account.

Then follow the instruction how to upgrade to 3.x.
Achim [Ya-Shin//Nuo]
Registered: May 29, 2000 (at InterVocative)
DVD Profiler Unlimited Registrantshaunoliver
Registered: November 13, 2008
Posts: 6
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Quoting stukazoo:
Quote:
Usual story here..
I upgraded my 2.4 to 3.1 and I dont have my registraion key for my premium account. I tried getting the email password reminder but nothing came through so I set up a new account in order to access support. Any ideas on how I get my Key back so that I can get the upgrade key?
Thanks

I've got the same problem... can't remember my login to the old site (which is now hiding under http://legacy.intervocative.com/), and the email reminder does nothing!

My 2.x collection is still online, but the PC with 2.x installed is in pieces...

Is there any other way to get my key (or login) back?
DVD Profiler Desktop and Mobile RegistrantDr. Killpatient
Here's my card
Registered: May 19, 2007
Reputation: Highest Rating
United States Posts: 5,833
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Do you mean your password?  Your login is part of the collection link.  Click on the "Contact Us" link at the bottom of this page and then click on "Account Setup".  Provide as much information about your account as you can in the message body.
DVD Profiler Unlimited Registrantshaunoliver
Registered: November 13, 2008
Posts: 6
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Quoting Dr. Killpatient:
Quote:
Do you mean your password?  Your login is part of the collection link.  Click on the "Contact Us" link at the bottom of this page and then click on "Account Setup".  Provide as much information about your account as you can in the message body.

Yes, I've forgotten my password, but I know my login.

I managed to find a copy of my database file from 2.x, but I can't import it until I've got a key for 3.x (due to the 50 title limit).

I've just added 50 new titles to 3.x, and I've got about another 60 to go... it's been ages since I've updated my profile

I sent a request yesterday using the "account setup" contact page... waiting on a reply now.
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