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    Invelos Forums->DVD Profiler iOS: iOS Technical Support Page: 1  Previous   Next
Error uploading collection...
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DVD Profiler Unlimited RegistrantDVDProducer
Registered: February 7, 2013
Posts: 41
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I can't seem to upload my collection.  Whenever I try, I get "Error uploading collection. Please try again later."

This error isn't temporary... it's been happening for weeks.

It happens as soon as the phone gets to the "uploading collection" bar.

Is there any other way to backup my library? I considered deleting the app and reinstalling it, but this is my primary iOS device. I do all of my updates on it, and then update the other devices from it's backup to avoid any confusion.

I thought it would have been a bigger bug for people and an update would fix it, but it's been some time now.

Thanks.
DVD Profiler Unlimited RegistrantDVDProducer
Registered: February 7, 2013
Posts: 41
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No ideas? no replies?

HELP!
DVD Profiler Unlimited RegistrantDVDProducer
Registered: February 7, 2013
Posts: 41
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Is there anyone offering support of the iOS product???
DVD Profiler Unlimited Registrantdsmith1868
Long live the new flesh!
Registered: June 15, 2007
United States Posts: 5
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Was there any solution to this? Mine is now doing the same thing.
The (television) screen has become the retina of the mind's eye. -Prof. Brian O'blivion
DVD Profiler Unlimited RegistrantDVDProducer
Registered: February 7, 2013
Posts: 41
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No!  What the hell is wrong with this company???  Not even a reply?  Complete ignorance of the problem?  This is pathetic, I even tried to post in another message about this, and they are completely ignoring this topic and issue!

I’ve showed so many people this product, supported it for years, and believed in it and the company, but it has been WEEKS with not even a response from them. 

This incompetence, ignorance, and offensive failure must be dealt with!


- a VERY angry and disappointed FORMER supporter!!!

Wake up and respond!!!
 Last edited: by DVDProducer
DVD Profiler Unlimited RegistrantDVDProducer
Registered: February 7, 2013
Posts: 41
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Another day, another check for a response to the problem... no response.

Really invelos... do you care at all?????
DVD Profiler Unlimited RegistrantDVDProducer
Registered: February 7, 2013
Posts: 41
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Once again.  Another day of no response. Too bad.  They could be supporting formerly faithful customers.
DVD Profiler Unlimited RegistrantDVDProducer
Registered: February 7, 2013
Posts: 41
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Again, just checking for any interest in keeping this product working and alive.  Hello?  Anyone there?

Ridiculous.
DVD Profiler Desktop and Mobile RegistrantAdrian Wright
Registered: April 9, 2007
United Kingdom Posts: 57
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This product is on life support, any day now the switch will be flicked..

Look for an alternative product is your only hope here I am afraid.

There are good products out there that do offer support
DVD Profiler Desktop and Mobile RegistrantBig Al
Keeper of the Techno Bunk
Registered: March 18, 2007
United Kingdom Posts: 36
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Try checking thatyour router hasn’t become undiscoverable.
DVD Profiler Unlimited RegistrantDVDProducer
Registered: February 7, 2013
Posts: 41
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Hi,

This happens no matter what internet connection I have.  I could be on cellular or my local router or wifi anywhere else.

I've also reset my network settings on my phone, and actually have performed a full reinstall and restoration from a backup.

Thanks.  Please advise.
DVD Profiler Unlimited RegistrantDVDProducer
Registered: February 7, 2013
Posts: 41
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So trying to get my library updated, I deleted my online library, installed my PC copy of DVD Profiler.  I then made a network connection to the PC, and then... it ONLY transferred the changes to my library instead of the whole library, and then... DELETED THE REST OF MY DISCS!

Grrr... so for the third time, I've restored my iPhone from a backup with my whole collection.  But I have no idea why syncing with the PC would ONLY transfer the changes from my previously successful uploaded library, so my collection of over 2500 discs, was reduced down to 27 discs.

What is going on?

HELP! (Useless of course since you aren't answering anyway.)

Anyone have any ideas?

Thanks.

Dave
DVD Profiler Unlimited RegistrantDVDProducer
Registered: February 7, 2013
Posts: 41
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September 24th, and no response or help.  Please help.

Thanks.
DVD Profiler Unlimited RegistrantDVDProducer
Registered: February 7, 2013
Posts: 41
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Something changed, and I believe it's on the server side.

Today, on a whim, I tried to sync with the online library, and it did, and my full collection from my iPhone is now uploaded.

I checked, and there has been no update to the app, and no update to the version of iOS I use since the last time I tried and it failed.

So we may have no official support here, but the magic coders came in sometime and fixed whatever was causing my problem... I HOPE.

Does anyone know what changed?  Has the server been going through updates since June???

Happy to have it resolved... so far.!  Making a PC version backup now, and updating my collection.
DVD Profiler Unlimited RegistrantDVDProducer
Registered: February 7, 2013
Posts: 41
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I was wrong.

The problem is still here...

But at least I have a almost complete library on the PC version.

I started to have failed uploads again.

So what I just did was do a complete database repair, cleared my online library, uploaded my library to the online library... I'd assume this should give me a clean and intact library online.

Then I deleted my iOS copy of the app.  Deleted it so it would also delete the database and all data.  Now I'm doing to restore it from the online library and try to add newer titles that are missing from my database and see if I can upload that updated database back to the online version.  If that doesn't work, I think I'm completely done and will look for alternatives.

Thanks friends for trying to help.  Too bad the company doesn't care about us or the product.
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