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    Invelos Forums->DVD Profiler: Desktop Technical Support Page: 1  Previous   Next
Online Collection is Blank :(
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DVD Profiler Unlimited RegistrantCOMMANDERYODA
Registered: September 17, 2007
Posts: 8
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I have a collection of 961 films on Invelos that I've been building for a good many years.  Somehow I can suddenly no longer visibly see my Online Collection.  It all appears fine on my computer.  I'm running Windows 11 on a well functioning clean computer.  My firewall and other settings seem fine and I've made no changes to my computer.  I've repeatedly cleaned cookies too.  Just all of a sudden I can't view my OnLine Collection.  I've redownloaded the software, tried the database repair tool and pretty much everything I can think of to do.  Can anybody please help me?   
DVD Profiler Unlimited RegistrantStar Contributorgreyghost
Registered: March 13, 2007
Reputation: Highest Rating
United States Posts: 1,416
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Have you tried uploading your collection?
Registered: February 10, 2002
DVD Profiler Unlimited RegistrantCOMMANDERYODA
Registered: September 17, 2007
Posts: 8
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LOL!  I've only been a member for the same 16 years as you . . . Yes, naturally I've tried that repeatedly.  Nothing appears unless you upload it to appear

The site confirms the total number of films I have.  They just no longer appear.
DVD Profiler Unlimited RegistrantStar Contributorrdodolak
Registered: March 18, 2007
Reputation: Superior Rating
United States Posts: 1,619
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I don't think you're the first to mention your online collection being blank. Have you tried reuploading and does it remain blank?

Edit: something is broken with the site. My online collection shows up fine, but when I select the all button nothing shows up.

Are you using custom categories?
 Last edited: by rdodolak
DVD Profiler Unlimited RegistrantCOMMANDERYODA
Registered: September 17, 2007
Posts: 8
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Thanks for the kind response.  I'm glad I'm NOT the only one who has experienced this issue.  Yes, I have repeatedly tried uploading and it remains blank.  If you are experiencing NOTHING showing up for the ALL collection option . . . then something is definitely broken with the site.  Hopefully, those in charge of the coding can address it.  The categories I'm using is 4K, BluRay and Standard.  None of them show up.  Any other suggestions would be appreciated.  Again, I thank you for assisting
DVD Profiler Unlimited RegistrantStar Contributorrdodolak
Registered: March 18, 2007
Reputation: Superior Rating
United States Posts: 1,619
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If I understand correctly, you have nothing under the Owned category? If so, what happens if you move a title to Owned and then upload. Does that title then show up online?
DVD Profiler Unlimited RegistrantCOMMANDERYODA
Registered: September 17, 2007
Posts: 8
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WoW !!!  OMG!  You solved it!  I tried uploading one film to owned and it showed up!  I can't thank you enough.  I'm just wondering why after 16 years this is what I need to do, but I can easily do it

Thanks you so much 
DVD Profiler Unlimited RegistrantStar Contributorrdodolak
Registered: March 18, 2007
Reputation: Superior Rating
United States Posts: 1,619
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If you want to keep your custom categories, try editing your collection categories and selecting "include contents in owned collection" for each custom category. See if that works too.
DVD Profiler Unlimited RegistrantCOMMANDERYODA
Registered: September 17, 2007
Posts: 8
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Will do sir!  Do you know a way to "batch move" my films from ALL over to OWNED?  Right now I'm doing it one at a time for 961 films . . . gonna be here a while LOL!

UPDATE . . . wait!  What you just suggested moved all of them over!  Smooooooooooooth!
 Last edited: by COMMANDERYODA
DVD Profiler Unlimited RegistrantStar Contributordee1959jay
Registered: March 19, 2007
Reputation: Highest Rating
Netherlands Posts: 6,018
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Your collection is perfectly visible from where I'm sitting:
http://www.invelos.com/DVDCollection.aspx/COMMANDERYODA

DVD Profiler Unlimited RegistrantCOMMANDERYODA
Registered: September 17, 2007
Posts: 8
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It sure is now!  "rdodolak" came to the rescue and helped me restore it yesterday.  Thanks for checking it out and confirming that others can see it as well
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